1+ months

Manager, Absence and Return Center Delivery

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 33662 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Absence and Return Center Delivery Team within the People/HR Division. They will be ​responsible for leading a team of support staff, managers and analysts who process and make leave status evaluations and determinations in accordance with applicable Company policies, state and federal regulations, while also ensuring compliance with the Family Medical Leave Act (FMLA) and Americans with Disability Act (ADA) rules and regulations.

What you'll do
  • ​Develops new, streamlined and automated company-wide processes and procedures including training managers and HR professionals on updated processes
  • Understands and supports the strategy and business priorities of the organization and ensure alignment of leave management strategies
  • Uses data and metrics to make critical decisions
  • Owns strategy and implementation processes of all company and federal leaves to ensure compliance with all protected and non-protected leave requirements
  • Evaluates the effectiveness of the leave programs, practices, and procedures
  • Leads vendor’s process and lead analysis on vendor performance and selection of new vendors
  • Manages, mentors, and develops team members
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s Degree in relevant field or equivalent experience
  • 5 years of strong FMLA knowledge and experience
  • 2 years of leadership or managing teams
  • 1 years experience in working with unionized workgroups
  • Experience in defining and implementing detailed leave management business processes

Preferred Qualifications- Education & Prior Job Experience

  • ​Master’s degree HR or related field
  • PHR or SPHR certification

Skills, Licenses & Certifications

  • ​Ability to be motivated and can recognize opportunities for innovation
  • Ability to utilize data and analytics to create lost time improvement strategies
  • Ability to execute multiple projects concurrently and prioritize opportunities in a fast-paced environment with minimal supervision
  • Ability to an innovative problem solver who can take an idea from conception through execution
  • Ability to be highly collaborative working ability with internal cross-functional business partners to resolve problems and streamline shared processes
  • Ability to be effective in supporting multiple business leaders/ partners working across different business units
  • Ability to demonstrate discretion, integrity, judgment, responsiveness, strong attention to detail and common sense
  • Ability to be operationally and metrics focused with the ability to deliver tactically and use analytics to solve problems and develop solutions
  • Ability to prioritize and respond with appropriate level of urgency, stay on track and on-time, meet deliverables
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33662 


Posted: 2019-10-14 Expires: 2019-12-07

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Manager, Absence and Return Center Delivery

American Airlines
Fort Worth, TX 76102

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