10 days old

Lead Agent, Ticket Sales - Ecuador UIO

American Airlines
Quito, Pichincha

Location: Mariscal Sucre Intl Apt (UIO-TRML) 
Additional Locations: None
Requisition ID: 28125 

 

JOB DESCRIPTION: A LEAD AGENT SUPERVISES, ORGANIZES AND MOTIVATES EMPLOYEES ENGAGED IN TICKET COUNTER SALES ACTIVITIES. MAINTAINS COMPANY STANDARDS CONCERNING QUALITY AND QUANTITY OF WORK TO ENSURE MAXIMUM SALES EFFECTIVENESS AND STANDARDS OF EFFICIENT, ACCURATE AND COURTEOUS SERVICE. PERFORMS SUPERVISORY AND ADMINISTRATIVE FUNCTIONS. DETERMINES AND COMMUNICATES OPERATIONAL NEEDS TO THE TSC COORDINATOR. ISSUES WRITTEN AND ORAL INSTRUCTIONS. RESPONSIBLE FOR WEEKLY AND DAILY SCHEDULING AND MANPOWER UTILIZATION. COORDINATES NEW HIRE TRAINING AND MONITORS SUCCESSFUL COMPLETION OF NEW HIRE SELF STUDY TRAINING WORKBOOK. PERFORMS AGENT WORK AS REQUIRED.

REQUIREMENTS: HAS A MINIMUM OF ONE YEAR EXPERIENCE IN SALES CENTERS OR RESERVATIONS, CUSTOMER AND OR PASSENGER SERVICE. HIGH SCHOOL DIPLOMA. DEMONSTRATES GOOD WORKING KNOWLEDGE OF SABRE. EXCELLENT CUSTOMER SERVICE AND INTERPERSONAL SKILLS. ABILITY TO WORK A VARIETY OF SHIFTS ACCORDING TO OPERATIONAL NEEDS. GOOD ORAL AND WRITTEN COMMUNICATION SKILLS. MUST BE ABLE TO READ, WRITE, FLUENTLY SPEAK AND UNDERSTAND ENGLISH AND THE NATIVE LANGUAGE. GOOD ORGANIZATIONAL SKILLS. ABILITY TO WORK A VARIETY OF SHIFTS ACCORDING TO OPERATIONAL NEEDS. DEMONSTRATES ABOVE AVERAGE QUALITIES OF LEADERSHIP, INITIATIVE AND JUDGEMENT. ABILITY TO READ, UNDERSTAND, EXPLAIN AND ENFORCE COMPANY POLICY, PROCEDURES, AND REGULATIONS. ABILITY TO PREPARE WRITTEN INSTRUCTIONS AND REPORTS. MUST HAVE ABILITY TO WORK WELL UNDER PRESSURE. WORKING KNOWLEDGE OF TARIFF, TICKETING, AADVANTAGE, AND GROUPS PREFERRED. MUST MEET PROFILE AS OUTLINED IN PASSENGER SERVICE MANUAL, SECTION 10-7. SELECTED FROM CANDIDATES THAT APPLY TO A JOB POSTING AND SUCCESSFULLY PASS INTERVIEW PROCESS. SELECTION BY A PANEL OF LOCAL MANAGERS, THE MCLA HUMAN RESOURCES AND THE RESERVATIONS/TSC ADMINISTRATION STATION REPRESENTATIVE.

Additional Locations: None
Requisition ID: 28125 

Categories

Posted: 2019-03-15 Expires: 2019-04-18

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Lead Agent, Ticket Sales - Ecuador UIO

American Airlines
Quito, Pichincha

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast