19 days old

JPMorgan Chase & Co.
Lake Mary, FL 32746
  • Job Code

Collections Sr Specialist I (English/Spanish Required) - Heathrow, FL - Start Date: May 4, 2020

Job Description

Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.

Specialists will service approximately 80 – 100 inbound calls a day.  Mix of inbound and outbound calls. Specialists will collect on overdrawn or past due credit card accounts. It is a vital role to minimizing loss. Specialist must identify customer's challenges, evaluating limitations, and negotiating proper solutions to ensure long term success. It is first party collections, specialists are tasked with building a strong rapport with their customer and then bridge into collecting on the past due amount or restructuring the loan to best accommodate the business and customer needs.

Who are we looking for?

Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
  • Are very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged our customers
  • Demonstrate resiliency, and extreme adaptability in a fast paced environment
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Document customer account activities thoroughly and concisely
  • Demonstrates personal excellence including punctuality, integrity and accountability
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of our customers quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase, we will:
  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance and more
  • Provide opportunities for professional growth and advancement
  • Provide a work environment of high energy employees that are trained, coached, focused and driven
  • Provide paid classroom and on the job training including industry leading benefits that start on day 1
  • Respect and value diversity, integrity and teamwork
Minimum Qualifications:
  • High School diploma/GED required
  • Fluency in Spanish and English required
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
See how our specialists make a real difference for our customers:


Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.
Req #: 200025365
Location: Heathrow, FL US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

Keyword: card%20services


Posted: 2020-03-20 Expires: 2020-05-03

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JPMorgan Chase & Co.
Lake Mary, FL 32746

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