16 days old

Junior Application Support Associate

Columbus, OH 43215
  • Job Code
    190056757

Junior Application Support Associate

Req #: 190056757
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

The Application Support Analyst within a Production Management team is responsible for technical support of production applications and infrastructure.

Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders.

 

In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams.

 

The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer.  You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage. 

 

The application support analysts will be pivotal as we transform to Agile/DevOps model , some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners.

 

Responsibilities:

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Demonstrate creativity, innovation and high performance.
  • 1-3 years of hands-on Production Support/Engineering including experience with:
    • Managing UNIX/Linux/Aix environment.
    • Distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.)
    • UNIX shell, Perl, Python, Ruby or similar scripting languages.
    • Utilizing scheduler software such Control-M or Autosys
    • Middleware technologies: Apache, Tomcat, WebSphere and/or WebLogic.
  • Strong analytical & trouble shooting skills required.
  • Experience in Disaster Recovery planning and test execution.
  • Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.
  • Knowledge working in Scrum/Kanban is a plus.
  • Experience supporting mission-critical platforms/applications desirably in financial services industry,
  • Ability to influence and drive change at senior levels
  • Excellent interpersonal, relationship and negotiating skills
  • Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
  • Able to multi task in a high pace environment and drive efficiencies to change the bank.

Our Consumer & Community Banking Group depends on innovators like you to

serve nearly 66 million consumers and over 4 million small businesses,

municipalities and non-profits. You’ll support the delivery of award winning tools

and services that cover everything from personal and small business banking as

well as lending, mortgages, credit cards, payments, auto finance and investment

advice. This group is also focused on developing and delivering cutting edged

mobile applications, digital experiences and next generation banking technology

solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global

financial institution. You’re an integral part of one of the world’s biggest tech

companies. In 14 technology hubs worldwide, our team of 40,000+ technologists

design, build and deploy everything from enterprise technology initiatives to big

data and mobile solutions, as well as innovations in electronic payments,

cybersecurity, machine learning, and cloud development. Our $9.5B+ annual

investment in technology enables us to hire people to create innovative

solutions that will not only transform the financial services industry, but also

change the world.


Keyword: consumer%20banking

Categories

Posted: 2019-08-02 Expires: 2019-09-01

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Junior Application Support Associate

JPMorgan Chase & Co.
Columbus, OH 43215

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