3 days old

JPMorgan Chase & Co.
Jersey City, NJ 07302
  • Job Code

Americas Employee Relations Partner, Tier 3

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.   



The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide.  The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience.  This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables.  Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.



  • The Employee Relations Partner is responsible for effectively managing the review and resolution of code of conduct related matters inclusive of harassment, discrimination, retaliation, workplace violence, unprofessional behavior and executive office complaints ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.
  • Provide guidance and advice to the HR community and key stakeholders on sensitive, complex scenarios, i.e. negotiated departures, potential of significant litigation, systemic widespread implications to business/firm
  • Manage the dispositioning of Know Your Employee (KYE) and regulatory matters in accordance with firm protocol
  • Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction.  Actively engage in change to drive successful execution.   
  • Demonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner
  • Deliver a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly.
  • Deliver a first class employee experience to all stakeholders and control partners through effective collaboration and


  • Experience and demonstrated success in managing sensitive and complex employee relations matters in an effective and efficient manner

  • General knowledge of US employment laws and regulations. 8-10 years HR experience which includes advising on employee relations matters

  • In-depth knowledge of EECC policies/procedures and business practices

  • Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate

  • Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction.

  • Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities.  Applies a consistent and appropriate level of review when decisioning cases and providing guidance.  Escalates appropriately. 

  • Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business

  • Demonstrates superior judgment to identify and mitigate potential risks impacting the firm

  • Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues

  • Ability to make sound judgments under significant pressure and tight timeframes. 

  • Ability to effectively influence across all levels and roles in the Firm. Demonstrated success in partnering across multiple stakeholders with competing priorities.

  • Easily identifies, assesses difficult situations  and makes the tough call while preserving and strengthening relationships

  • Ability to influence to appropriate outcomes balancing the needs of employees and the Firm

  • Ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.

  • Strong analytical/fact based decision-making skills combined with the ability to think innovatively.  Examines root cause and provides recommendations to management to mitigate repeated issues

  • Strong organizational/time management skills. Excellent verbal and written communication skills (fluent in Spanish and Portuguese, a plus )

  • Team-oriented and collaborative approach

  • Bachelor's Degree in Human Resources Management or Law preferred
Req #: 200018239_2
Location: Jersey City, NJ US
Job Category: Human Resources
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: consumer%20banking
Posted: 2020-03-25 Expires: 2020-04-24

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JPMorgan Chase & Co.
Jersey City, NJ 07302

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