4 days old

ITA-Time Specialist - 183845

Milano, TX 76556
  • Job Code
    183845

Time Specialist :

We are looking for a Time Specialist to join our Team in Milan. As Time Specialist, you will be the single point of contact for our Customers, rapidly resolving their queries in response to phone calls, CRM and emails on T&A ADP applications and deliver all other related services accurately and on time. Moreover, you will have the opportunity to continuously improve process and service.

ROLE IN TERMS OF TASKS:

  • Your main task will be to ensure delivery of excellent service through:
  • Resolving client queries, issues and requests to client satisfaction within agreed service levels
  • Identifying and implementing service, process and product improvements
  • Managing CRM and email caseloads whilst being available to answer client phone queries
  • Managing client expectations with regard to case resolution timescales
  • Ensuring that product knowledge is up to date.
  • Guaranteeing full collaboration and team working with the rest of the Time Team and with his/her Team Leader

Others:

  • Use the relevant systems (such as CRM) to log, update and track client requests
  • Take accountability for the successful resolution of client queries, issues and requests within the agreed timeframe and to the right standard
  • Contribute to root cause analysis and collaborating in implementing solutions to prevent reoccurrence of client queries, issues and requests
  • Actively managing own knowledge and skills to meet task productivity and quality standards
  • Working in collaboration with Payroll Departments in order to guarantee the respect of the data quality provided and the service delivery on time.

WHO WE ARE LOOKING FOR :

  • Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
  • Good Knowledge of major CCNL and Time & Attendance legislation
  • Good Knowledge of English (mandatory)
  • Experience of working with a CRM tool
  • Good communicator both verbally and writing
  • Good qualities in managing Client Relationship
  • Economic Studies (desirable)
  • Organized and methodical

At ADP you will have the potential to continually progress, within one global organization.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-10-09 Expires: 2019-11-08

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ITA-Time Specialist - 183845

ADP
Milano, TX 76556

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