1+ months

IT Product Manager - Identity & Access Management | IAM

JPMorgan Chase & Co.
Lewisville, TX 75057
  • Job Code

IT Product Manager - Identity & Access Management | IAM

Req #: 190075308
Location: Lewisville, TX, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)


The Authentication and Authorization team is responsible for providing the firms workforce and customer facing systems; secure, stable and efficient authentication and authorization platforms.  The AuthN/Z Team is on a journey to modernize the delivery of these functions through the complete review and re – envisioning of the tools and processes we currently use.  JPMC and GIAM are looking to rapidly deploy and drive adoption of modern standards across the enterprise.  We are implementing OAuth2, OIDC SAML/ Federation, FIDO2 and looking forward at innovation in the policy based access arena using XACML tools and forward looking standards such as CAEP.  The tools that fall into the purview of AuthN/Z are CA, Siteminder, Ping Identity, multifactor solutions (MFA) such as device based biometrics and RSA as well as Orchestration tools such as Transmit Security. 


As a Product Owner on the AuthN/Z product team you will have end to end accountability for your product, from strategy, delivery, service lifecycle and production operations. You are expected to have subject matter expertise in all areas of product management, including demand management, business management, stakeholder management, roadmap development, communications, and user experience. It will be beneficial to have strong technical experience in software engineering. There is an implicit ownership and accountability for the solution working as intended.




  • Overseeing Product Offering and Roadmap, Client Engagement, Service Measurement and Continuous Improvement

  • Actively promote Agile working practices and help the team transition from their current processes

  • Support the Team Leads in promoting a culture of ownership, responsibility, and quality

  • Facilitate communication between all stakeholders to ensure that work is prioritized appropriately to meet business

  • objectives, managing competing priorities of LOBs

  • Work with technical and non-technical stakeholders and the team to specify epics and stories with sufficient discussion and acceptance criteria to ensure successful delivery

  • Organize work estimates at various levels of granularity to set delivery expectations appropriately and allow informed prioritization

  • Prioritize issues and ‘business as usual’ work alongside project deliverables

  • Update stakeholders with timely progress reports, highlighting successes and delivery risks (and mitigation strategies identified)

  • Manage all team risk and security requirements, escalating where there are gaps and delivering tactical and strategic remediation plans

  • Provide executive steerage for incident escalation – directing resource and effort as required

  • Deliver process improvement through constant review both internally and with partner departments

  • Partnering with the Client engagement team to provide SME knowledge and LOB engagement as required

  • Ensure team capacity reporting to maintain and accommodate demand projections

  • Departmental KPI metric tracking and reporting

  • Identify and deliver cost saving initiatives


The ideal candidate is a results-oriented hands-on leader who can handle many different roles such as:

  • User Centric Design

  • Partnering with key stakeholders to identify the solutions that meet their needs

  • Defining user stories and acceptance criteria

  • Maintaining product backlog

  • Advising stakeholders on options, risks, and aligning of priorities

  • Obtaining stakeholder signoff

  • Collaborate cross functionality with infrastructure, support, and other software engineering teams

  • Creating user help for end users and internal support teams

  • Performing card (user story) sign-off

  • Providing direction for testing of new functionality

  • Facilitating implementation of new functionality through training and demonstrations

  • Collaborating with business users and technology partners at all levels


  • 10+ years of overall experience and 7+ years of hands-on experience as a Service Owner or Product Owner or Technical Delivery Lead for Authentication Tools

  • Experience in Identity & Access Management and/or Technology Risk Management strongly preferred

  • Results oriented; ready to challenge the status quo for continuous improvement

  • Ability to develop and articulate well thought out business case and its financial / bottom line impacts

  • Strong analytical skills and attention to detail.

  • High level of energy and can work under pressure with minimal supervision

  • Strategic thinker; makes appropriate business decisions and gains cooperation of others

  • Experience producing product artifacts, including use cases, product requirements, user journeys, high-level wire frames, etc

  • Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences

  • Strong experience with Agile development methodologies

  • General knowledge of financial services concepts and products

  • Strong interpersonal skills to manage relationships with a variety of partners and stakeholders

Keyword: card%20services


Posted: 2019-09-27 Expires: 2019-11-27

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IT Product Manager - Identity & Access Management | IAM

JPMorgan Chase & Co.
Lewisville, TX 75057

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