1+ months

JPMorgan Chase & Co.
Indianapolis, IN 46204
  • Job Code

Commercial Bank-Client Service Senior Operations Manager (Vice President)

Job Description

The Commercial Bank-Client Service Senior Operations Manager/Vice President will be responsible for strategic leadership of a Commercial Bank Client Service function, based out of our Client Service operations in Indianapolis, Indiana. The Client Service business in Indianapolis is a multi-function operation supporting our clients through their journey with the bank.


The job requires effective management of day to day operation including the ability to organize and execute towards future state strategy for the function.  Business development, client engagement and executing the revenue growth strategy of the business is a critical aspect of the role. The ideal candidate brings in proven expertise in business development, revenue creation with additional background of running an effective operations function, processing client requests including effective people leadership.


The Commercial Bank-Client Service Senior Operations Manager/Vice President should excel at organization building, performance management, team building and executing the strategy of the firm.

  •  Independently lead the day to day operations of a multi-location Client Service business for Commercial bank clients
  • Be responsible for excellence in day to day operational metrics and strategic business outcomes for the function.

  • Execute on revenue and business growth strategy through cross LOB and cross functional partnerships and client engagement.

  • People leadership- excel in hiring talented employees, manage performance, create a employee centric culture.

  • Be a strong coach and developer of employees to help employees excel and contribute more to the business

  • Process management- build sound processes with strong controls to run an effective business

  • Business change and transformation: responsible for process reengineering to improve and simplify business processes.

  • Advise and influence senior leaders and business executives on key business decisions and major change initiatives

  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement

  • Client escalation- manage client escalations and remediation

  • Initiative Management: Lead, drive and coordinate key initiatives for CB Client Services.

  • Financial management- be responsible for managing the expense budget for the business.

  • Executive Communication: Responsible for creation, coordination, presentation of Executive communication, dashboards for all functions.

  • Responsible for managing functional resiliency and continuity plans.

About Commercial Banking 

 JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase& Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. 

About Commercial Banking Service Operations 


 The Commercial Banking Client Service team is considered an integral part of the overall relationship team.  Service Operations team members, across various function are critical contacts for our clients providing solutions across requests/issues/need of varying complexity. Service Operations employees are expected to be client advocate while being ultimately responsible for the client experience through the handling of the service and account management needs of clients who utilize domestic and international depository and treasury products. 


Non Technical Skills:


  • Proven experience with building a new business/function and team

  • Business development, client engagement and revenue growth expertise and experience

  • Proven people leadership and team building capabilities.

  • Business transformation and reengineering experience

  • Strong written and spoken communication skills

  • Strong conceptualization, story boarding and PowerPoint presentation skills

  • Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.

  • Strong interpersonal and communication skills (both written and verbal)

  • Strong ability to collect, analyze and interpret qualitative and quantitative data

  • Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.

  • High proficiency in problem solving, negotiation skills, and strategic management

    Technical Skills:


  • Data skills- ability to work with large data, ability analyze and present data interpretations

  • Proficient PC skills: including Word, Excel and PowerPoint,

  • Outlook: Expert knowledge With outlook email, scheduling and task manager

    Critical Requirements (Must have):


  • 5+ years’ experience of leading large/significant business functions

  • Experience with managing managers

  • Experience and strength with data analysis and presentation

  • 5+ years of experience with leading people

  • The role requires the employee to operate from office location.


  • Bachelor Degree/Equivalent

    Certifications required:

    Process improvement certifications would be an added benefit but not mandatory

    Work experience required:

  • 5+ years’ experience of leading large business functions

  • Experience with managing managers

  • 5+ years of experience with leading people

  • Financial industry background would be preferred


Req #: 200004540
Location: Indianapolis, IN US
Job Category: Account Servicing
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: home%20lending


Posted: 2020-01-20 Expires: 2020-03-21

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JPMorgan Chase & Co.
Indianapolis, IN 46204

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