2 days old

JPMorgan Chase & Co.
Indianapolis, IN 46204
  • Job Code

Commercial Bank - Client Service Analyst - Funds Transfer Team (Indianapolis, IN)

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Commercial Banking Service Center provides support nationally to our clients as well as internal Service partners for routine operational inquiries and issues.
As a Client Service Analyst, you will report to a Client Service Manager as part of the Commercial Banking Service Center Funds Transfer Team. 

Role Responsibilities
  • Responsible for process Manual Wires for all commercial clients in JPMAccess and PRPC
  • Frequent interaction with internal/external clients
  • Coordination of all incoming request
  • Keying and verifying information
  • Monitor your worklist and Quality check every transaction
  • Call-back confirmations with clients for information verification
  • Processing vendor payments and assisting teammates with assigned duties
  • Excellent verbal and written communication skills
  • You will be expected to adhere to all departmental guidelines and all global funds transfer policies.
  • Detail orientation and problem solving
  • Serve as a liaison between your team and our internal partners
  • Expected to work independently with supervision and escalate issues as necessary to resolve customer requests in a timely manner
  • Perform monthly spot audits

  • Prioritize responsibilities to ensure individual goals and objectives are met as defined in the service specialist scorecard.

  • Understand client issues, be responsible for resolving the issue same day with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem

  • Associate or Bachelor's degree preferred
  • Minimum five years of proven customer service experience in financial industry to include proven problem resolution experience
  • Good communication skills
  • Ability to interact with clients while accessing bank's systems
  • Intermediate PC skills: including Word and Excel
  • Outlook: Expert knowledge with outlook email, scheduling and task manager 
  • Serving customers/clients and creating great experiences for them must appeal to you
  • Maturity in handling situation and ability to deal with conflicts constructively
  • Project a confident and professional presence to our clients, other bank departments and the community 
  • Ability to follow all established policies, procedures and practices 
  • Ability to organize and prioritize work
  • Ability to work in a collaborative work environment and being part of a team.
  • Improving Customer Service: Anticipating the needs of clients and working to consistently meet those needs; providing and ensuring client satisfaction.
  • Collaborating: Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions.
  • Implementing Change: Taking the opportunity to spot, support and implement improvements.
  • Communicating: Delivering clear, consistent messages to others via email or the phone.  Must have a strong ability to communicate via email with clients and internal partners.
  • Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner.
  • Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action.
  • Multi-tasking: Efficiently managing multiple screens at one time
  • Problem Solving: Developing innovative solutions to problems.
  • Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
Req #: 190113120
Location: Indianapolis, IN US
Job Category: Account Servicing
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: home%20lending


Posted: 2020-01-14 Expires: 2020-02-13

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JPMorgan Chase & Co.
Indianapolis, IN 46204

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