20 days old

Hub and Gateway Operations Strategy Intern

American Airlines
Phoenix, AZ 85003

Location: Sky Harbor Municipal Apt (PHX-TRML) 
Additional Locations: None
Requisition ID: 36797 

Job Description

Join us for a career with endless possibilities.

American is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


Over the past 5 years, American Airlines has taken delivery of over 500 new aircraft and has invested billions of dollars in new aircraft, technology, infrastructure and most importantly, in our employees. We’ve built the largest airline in the world and are generating record-breaking profits, but we are just getting started. We are transforming our culture by focusing on validating the trust placed in us by our frontline team members and have broken ground on a brand new integrated campus where all 120,000 employees will interact and collaborate.


The Undergraduate Intern position is a developmental assignment that provides interns with real-time work projects, leadership development opportunities, as well as involvement in corporate social responsibility. Work projects involve assignments that are relevant to American’s current business needs and opportunities. Interns are afforded travel privileges enabling them to connect to the international and domestic destinations that American Airlines serves.




Focal points of the role will be:

  • Business Administration (day-to-day exposure and support to department procedures)
  • Process observation, automation and optimization
  • Hub budget and staffing analysis
  • Operational reporting
  • Financial justification (creative/persuasive writing) preparation for hub projects and staffing requests
  • Presentation development
  • Exposure to peer departments (Tower Ops, Ramp, Customer Service, Catering, Facilities, etc.)
Job Qualifications

This internship focuses on providing participants with real-world business exposure, on-the-job training and the ability to move around the department to experience various airport business functions. Characteristics of the successful candidate are:


  • Pursuing a degree in Industrial Engineering, Computer Engineering/ Computer Science and/or a related field.
  • Refined skills with MS Office (chiefly MS Excel, Access and PowerPoint);
  • Familiarity with software programs used in conducting quantitative analysis and presentations
  • Working knowledge of probability, statistics, and forecasting techniques a plus
  • Experience with Sharepoint development a plus
  • Recommend and design automated solutions to meet reporting needs.
  • Interest in optimization, problem-solving and process improvement
  • Ability to make independent judgments and decisions while taking ownership of job responsibilities
  • Self-motivated and logical with aggressive approach to identifying and solving problems
  • Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment
  • Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
  • Able to work independently with minimal supervision

Additional Locations: None
Requisition ID: 36797 


Posted: 2020-01-31 Expires: 2020-03-01

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Hub and Gateway Operations Strategy Intern

American Airlines
Phoenix, AZ 85003

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast