1+ months

HR Service Delivery - North America Cloud Payroll Manager - Vice President

Newark, DE 19711
  • Job Code

HR Service Delivery - North America Cloud Payroll Manager - Vice President

Req #: 190058452
Location: Newark, DE, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Human Resources Service Delivery (HRSD) is a best-in-class global HR service delivery organization of approximately 1,000 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide in 62 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Recruiting Operations, Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities.


The HR function is implementing Oracle’s cloud-based Human Capital Management (HCM) System and embarking on a multi-year global initiative to simplify, digitize, and integrate our HR services.  As part of this initiative, we will be replacing our North America (US & Canada) PeopleSoft Payroll and Timekeeping platforms.  We are seeking candidates for a manager role on our North America Payroll team to drive and support this initiative. 


Our ideal candidate will 1) have direct experience in implementing and running Oracle’s HCM payroll and timekeeping systems and will have transitioned from running the same in PeopleSoft and 2) will have had direct accountability for payroll a large, multi-state and/or multi-national payroll operation.  Experience implementing other cloud-based platforms such as Workday will also be considered, especially if the legacy platform was PeopleSoft.


Role Summary

The North America Payroll Manager role will report to the Head of North America Payroll. The incumbent will build and lead a dedicated team overseeing the implementation of the HCM Payroll and Timekeeping systems, facilitate our NA Payroll team’s business readiness for the change and take on a payroll operations leadership role responsible post the implementation.



  • Key HCM payroll and timekeeping implementation responsibilities include overseeing planning, design, configuration, testing, data conversions, vendor integrations, operational reporting, business readiness and change management.
  • Oversee the refinement of the ‘out of the box’ HCM payroll workflows through configurations and/or other technical solutions to maximize efficiency and minimize manual process steps
  • Develop new, simplified and streamlined payroll and timekeeping processes; create process maps, oversee development of standard operating procedures and associated procedures; develop user learning guides and training.
  • Oversee analysis, configuration and testing of monthly HCM updates and quarterly releases
  • Manage the development of the operational reports and audit queries needed to execute our payrolls and monitor HCM performance
  • Design and deliver metrics, root cause analysis, and implement remediation plans to address deficiencies where appropriate
  • Ensure the new payroll platform:
            - Delivers accurate and timely pay in line with our 99.9% SLA

            - Maintains current fortress level of controls to minimize operational  

               risk and ensure compliance with regulatory and tax guidelines

            - Operates securely and protects against internal or external threats

  • Manage and lead the HCM payroll processing team, including training, coaching and motivating team members.  Ensure payroll team members have the requisite skills, knowledge and abilities to deliver effectively.
  • Foster productive strategic partnerships across the HCM Program Management team, internal counterparts in workforce technology, finance, compensation, benefits, HRIS, legal, and corporate tax as well as with our Oracle and our strategic integrator contacts.


  • Demonstrated knowledge of and experience with Oracle HCM and/or other cloud payroll and timekeeping systems
  • Direct experience in transitioning from PeopleSoft to Oracle HCM; prior experience in designing and delivering an integration between the two platforms a plus
  • 10+ years of progressive Payroll experience; accountable for running payroll operations  with large, multi-national organizations
  • Proven track record of successfully setting strategic agenda, driving change, and managing large payroll operations
  • Both strategic and "hands on" leadership skills with a proven track record of delivering payrolls through cross-functional teams in multiple locations
  • Knowledge of process management; experience in process re-engineering is a plus
  • Experienced in identifying and mitigating operational risk through effective controls
  • Regulatory knowledge and awareness to ensure that the firm is meeting reporting and remitting requirements
  • Experienced in vendor management including overseeing RFPs, contract negotiation/management and vendor performance
  • Problem solver with strong project management skills
  • Able to manage and motivate staff both domestically and in global remote locations
  • Able to manage and coordinate multiple projects
  • Outstanding work ethic with a high degree of confidentiality
  • Excellent communication, interpersonal, relationship and consensus building skills with the ability to influence at all levels of the organization; effectively gains agreement and consensus for ideas
  • Able to effectively manage competing priorities in a fast paced environment
  • Bachelor’s degree in Business or Accounting

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.  

Keyword: consumer%20banking


Posted: 2019-08-12 Expires: 2019-10-10

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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HR Service Delivery - North America Cloud Payroll Manager - Vice President

JPMorgan Chase & Co.
Newark, DE 19711

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