3 days old

Home Lending Loan Processor - Home Equity - Phoenix, AZ

JPMorgan Chase & Co.
Phoenix, AZ 85003
  • Job Code

Home Lending Loan Processor - Home Equity - Phoenix, AZ

Req #: 190094979
Location: Phoenix, AZ, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)


Processors will serve as a single point of contact for all home equity customers and be responsible for conveying underwriting decisions, obtaining loan file conditions and coordinating loan closing options with customers.


This includes:


- The ability and desire to spend 75%+ of work day on the phone with internal and external customers

- Conveying loan file decisions including: pre-approvals, counter offers, recommendations for alternative loan solutions, file declines and dispute results

- Ability to service and bring to completion a pipeline of 50 to 75+ customer applications with the capacity to execute daily closings that meet department expectations


- Obtain necessary loan conditions, verification of income, payoffs, home owners insurance, mortgage balance statements, trust agreements, verification of employment, etc

- Order and complete detailed review of the title search and flood certificate

- Held to a high standard of file documentation to support their loan condition review work and customer interactions

- Responsible for compliance with Fair Lending practices of JPMorgan Chase

- Adherence to daily quality/audit review standards thru pre-doc draw (PDD) process

- Work through and resolve vendor work issues directly with customer and vendors

- Accountable for meeting department targets including closing ratio, cycle time, customer satisfaction, etc

- Handle outbound and inbound customer, vendor and banking center calls

- Upon final approval, coordinate loan closing options with customer, banking center and document preparation

- Cross sell other bank products, including but not limited to DDA & automatic payment debit




- Preferred experience as a mortgage or home equity loan processor

- Experience in mortgage/processing/financial industry preferred

- College degree preferred

- Proficient at pipeline management with emphasis on organizational and multi-tasking skills

- Strong verbal and written communication skills

- Strong negotiation skills

- Thorough knowledge of Home Equity policies and procedures preferred

- Ability to maintain high quality output while maintaining a pipeline of files at various levels of completion

- Ability to work well with all business partners within underwriting, call center, vendor management and banking centers

- Spanish preferred, but not required

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Keyword: home%20lending


Posted: 2019-12-03 Expires: 2020-01-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Home Lending Loan Processor - Home Equity - Phoenix, AZ

JPMorgan Chase & Co.
Phoenix, AZ 85003

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast