1+ months

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Home Lending Innovation Executive Director

Job Description

The Chase Home Lending Innovation team provides strategic vision, product development, and process innovation enhancements with the goal of building a transformational experience for Chase Home Lending customers. The Home Lending Innovation team spearheads efforts to create compelling mortgage products and programs that appeal to both customers and investors in resulting mortgage-backed securities.


The Innovation team acts in a similar manner to an internal consulting group, addressing topics at the top of senior management agendas and at the forefront of the mortgage banking industry. Projects include developing innovative product and service offerings to improve the customer experience and grow the business, identifying fintech partnership opportunities to enhance the digital experience and improve our operational efficiency, and creating a customer engagement strategy tailored to provide a best-in-class experience.


Our focused team of professionals is composed of top performers from leading management consulting firms and internal consulting / corporate strategy teams, as well as prominent business schools.


We are currently seeking a Vice President or Executive Director of Innovation to bring a high level of intellectual excellence, vision, and fact-based analysis as a foundation of our mortgage business transformation. He or she will provide functional expertise and knowledge to the team while playing a significant role in producing extraordinary and measurable results for our Home Lending line of business. Whether in new product design, technology, or process improvements, he or she will impact a wide variety of functions while they provide targeted capability building that will drive our strategy driven transformation. The Vice President or Executive Director will:


  • Lead projects from strategy development though execution, direct all program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition to provide targeted capability building
  • Leverage business intelligence, internal consultation, customer feedback, and market analytics to develop innovative, even disruptive, new products and services that place Chase at the forefront of the mortgage banking industry
  • Ability to structure and executed research to analyze how well current or potential products meet our customers’ needs
  • Combine strategic vision and tactical expertise coupled with analytical problem solving skills that translate into practical solutions for the business
  • Identify opportunities to streamline processes and systems to strengthen competiveness and profitability
  • Collaborate with internal stakeholders to understand and address challenges promptly and with precision while ensuring that teams are empowered to execute and deliver to established expectation
  • Demonstrate leadership that actively contributes to attracting, developing, motivating, and retaining a diverse, high-performance team
  • Promote a flexible team environment that can handle changes with agility while maintaining focus on delivering value to the business
  • Anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems
  • Design, manage, execute change programs that will build consensus and drive adoption of transformational changes
  • Develop credibility-based relationships with internal stakeholders and play a significant role in influencing senior-level thinking that supports moving the business units to action
  • Accept complex and ambiguous situations, overcome obstacles, and deliver outcomes


  • 6 to 8 years of experience at a premier management consulting firm or internal consulting / corporate strategy team, or similar role that developed  skill sets in key areas (e.g., strategic analytics, capital markets, equity research)

  • At least 1-3 years of experience motivating and leading teams  

  • Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions

  • Excellent end-to-end problem solving skills and ability to prioritize issues and analysis

  • Experience in leading initiatives that identify customer pain points or experience enhancement opportunities and implementing measures to positively impact customer experience

  • Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources

  • Outstanding ability to communicate effectively and confidently and to work well in cross-functional teams

  • Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership

  • Strong change management skills

  • Openness to an environment of active developmental feedback from peers and managers

  • Advanced Microsoft Excel and PowerPoint skills

  • Management consulting or internal strategy experience within the consumer Financial services, and/or mortgage banking industry preferred

Req #: 190036303
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: home%20lending


Posted: 2019-11-08 Expires: 2020-02-15

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JPMorgan Chase & Co.
Columbus, OH 43215

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