19 days old

Heavy Equipment Field Service Technician

MacQueen Equipment Group
Ankeny, IA 50021
  • Job Code
    115035077
Description:

Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. A positive and customer focused attitude is required.

  • Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
  • Complete repairs on customer equipment in a timely manner
  • Complete repairs and perform maintenance on company fleet
  • Assist in growing the assigned service territory by:
  • Making sound maintenance and repair recommendations to customers (through inspections)
  • Building strong customer relationships
  • Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts
  • Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards
  • Basic testing knowledge of all machine systems
  • Follow all company safety policies and procedures
  • Develops and employs diagnostic related reasoning skills
  • Examine the equipment to determine if additional safety related or service work is required
  • Assists in the collection of data necessary for efficient inventory control
  • Attends local, regional, national service schools and training sessions as requested
  • Maintains a clean, orderly, and safe working environment at customer job sites
  • Maintains and cares for tools, equipment, and vehicles
  • Completes all paperwork required for jobs
  • Keep abreast of factory technical bulletins
  • Maintains close, positive working relationships with service, parts and administrative personnel
  • Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
  • Performs as directed by the Service Management
  • Responsible for operating heavy equipment and trucks in a safe manner
  • Follow all company safety policies and procedures
  • Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes


. Requirements:
  • Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
  • 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred
  • Welding and cutting torch experience
  • Has or has ability to obtain a basic tool set
  • Ability to read and comprehend instructions and information
  • Works in an efficient and effective manner
  • Organizational skills with ability to effectively manage multiple projects
  • Must have excellent external and internal customer service skills
  • Contributes to departmental and product line goals
  • Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
  • Ability to work in all weather conditions
  • Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record
  • Opportunities to perform a wide variety of duties each day in a fast-paced environment
  • Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
  • Requires ability to push, lift, pull and/or carry 50 lbs. or more
  • Be authorized to work in the USA


PI115035077

Description: <p>Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. A positive and customer focused attitude is required.</p><ul><li>Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location</li><li>Complete repairs on customer equipment in a timely manner</li><li>Complete repairs and perform maintenance on company fleet</li><li>Assist in growing the assigned service territory by:</li><li>Making sound maintenance and repair recommendations to customers (through inspections)</li><li>Building strong customer relationships</li><li>Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts</li><li>Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor</li><li>Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards</li><li>Basic testing knowledge of all machine systems</li><li>Follow all company safety policies and procedures</li><li>Develops and employs diagnostic related reasoning skills</li><li>Examine the equipment to determine if additional safety related or service work is required</li><li>Assists in the collection of data necessary for efficient inventory control</li><li>Attends local, regional, national service schools and training sessions as requested</li><li>Maintains a clean, orderly, and safe working environment at customer job sites</li><li>Maintains and cares for tools, equipment, and vehicles</li><li>Completes all paperwork required for jobs</li><li>Keep abreast of factory technical bulletins</li><li>Maintains close, positive working relationships with service, parts and administrative personnel</li><li>Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department</li><li>Performs as directed by the Service Management</li><li>Responsible for operating heavy equipment and trucks in a safe manner</li><li>Follow all company safety policies and procedures</li><li>Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes</li></ul><p><br/></p>. Requirements: <ul><li>Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience</li><li>5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred</li><li>Welding and cutting torch experience</li><li>Has or has ability to obtain a basic tool set</li><li>Ability to read and comprehend instructions and information</li><li>Works in an efficient and effective manner</li><li>Organizational skills with ability to effectively manage multiple projects</li><li>Must have excellent external and internal customer service skills</li><li>Contributes to departmental and product line goals</li><li>Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers</li><li>Ability to work in all weather conditions</li><li>Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record</li><li>Opportunities to perform a wide variety of duties each day in a fast-paced environment</li><li>Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching</li><li>Requires ability to push, lift, pull and/or carry 50 lbs. or more</li><li>Be authorized to work in the USA</li></ul><p><br/></p> <img src="https://analytics.click2apply.net/v/1wrQGPCGGrdzsAprUPo1q"> <p>PI115035077</p>

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Posted: 2019-11-01 Expires: 2019-12-02

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Heavy Equipment Field Service Technician

MacQueen Equipment Group
Ankeny, IA 50021

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