30 days old

Global Supplier Services - Third Party Operations and Controls - Technology Product Manager

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code
    190090408_1

Global Supplier Services - Third Party Operations and Controls - Technology Product Manager

Req #: 190090408_1
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
The JPMorgan Chase Third Party Operations and Controls (TPOC) team is responsible for developing, deploying and overseeing the processes, controls and supporting technology that enable the effective use of third parties to accomplish JPMorgan Chase's strategic goals. This includes delivering Third Party Oversight, Inter-Affiliate Services, Travel Services, Payment Operations, Indirect Tax and Supplier Assurance Services to serve LOB's and corporate groups globally.  A major focus of TPOC is to design, and oversee the deployment of, technology solutions that support these diverse service offerings and provide a seamless experience for internal clients and external suppliers. The TPOC organization is part of the larger Global Supplier Services (GSS) organization that includes Sourcing and Procurement Services.
 
GSS - Technology Product Management, is responsible for overseeing all technology platforms for Global Supplier Services businesses which include Sourcing & Procurement and Third Party Operations and Controls. The existing product suite that supports these businesses vary in terms of development and hosting models including everything from internally developed software hosted on JPMC infrastructure to Software as a Service hosted in third party cloud providers. These include products related to supplier selection (e.g. Ariba), supplier payment (e.g. SAP), supplier risk management (e.g. COMPASS and 4Site), contingent labor management (i.e. Beeline), employee expense management (e.g. Concur and smartApproval) and others. This organization must maintain a service oriented relationship with key leaders and stakeholders in GSS to ensure the technology platforms serve their needs and are properly maintained. The Technology Product Management team sets the strategic direction for the GSS technology roadmap and is staffed with product managers responsible for one or a collection of products. The team captures business requirements from end users, collaborate closely with design, and partners with software engineers to manage the entire life cycle for all GSS technology products. The team is also responsible for product innovation, product positioning, business case, product experience, and go-to-market strategies.
 
Responsibilities:
  • Lead a cross-functional team of developers, design, and stakeholders to focus on the right things to build
  • Find and define the root problem motivating feature requests you’ll receive
  • Use a prioritization framework to evaluate diverse features
  • Develop strategies to support product vision and map strategic path forward in a product roadmap
  • Evangelize the product roadmap throughout the organization
  • Be the expert on the users through developed empathy gathered through user research
  • Be the expert on the product and able to answer the toughest questions about how it works
  • Develop mock-ups to illustrate designs to stakeholders and dev
  • Develop prototypes to test designs on users
  • Decompose features into discrete user stories
  • Serve as Product Owner to one of our engineering scrum teams
  • Prepare organization for upcoming releases through giving demos and providing training to customer support team
  • Review emerging trends in issues gathered from customer support
  • Partner with analytics team to monitor KPI performance and outcomes of new features

  • Bachelor’s Degree with 3-5+ years in software Product Management
  • Experience as Product Owner in SCRUM team
  • Development tracking tools (Confluence and JIRA)
  • Mock-up and prototyping tools (i.e. using Basalmiq, Sketch, Invision, Axure…)
  • You can explain something complex to a novice
  • You are comfortable presenting to a large crowd
  • You can lead a meeting with difficult participants
  • You are highly organized
  • You are mission-driven
  • You know how to listen deeply and know where to explore deeper
  • You are persuasive and know how to influence where you have no authority
  • You leave no stone unturned in your analytical thinking


Keyword: consumer%20banking

Categories

Posted: 2019-11-11 Expires: 2019-12-11

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Global Supplier Services - Third Party Operations and Controls - Technology Product Manager

JPMorgan Chase & Co.
Columbus, OH 43215

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