11 days old

Global Supplier Services - Supplier Oversight Services - Governance Program Manager - Third Party Oversight Governance

JPMorgan Chase & Co.
Columbus, OH 43215
  • Job Code

Global Supplier Services - Supplier Oversight Services - Governance Program Manager - Third Party Oversight Governance

Req #: 190099468_1
Location: Columbus, OH, US
Job Category: Corporate Staff
Potential Referral Amount: US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs.  Global Supplier Services (GSS) brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team.  This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate contracts with selected suppliers.  Leveraging firm-wide buying power and controlling risk are consistent overarching goals.  GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.

The JPMC Global Outsourcing team is responsible for developing, deploying and overseeing a program that drives the effective use of suppliers to accomplish JPMorgan Chase's strategic goals.  This includes building awareness of the program at the firm and ensuring consistency globally across both the Lines of Business (LOBs) and corporate groups.  It also includes understanding and dissemination of regulatory requirements and reporting to regulators on the program and status.  The major focus of the program is to ensure our suppliers are performing to the same high standards that JPMorgan Chase holds itself accountable to including client service, quality, control, regulatory compliance, business resiliency and protection of information. 
TPOC is seeking a program manager that will manage large initiatives within the outsourcing program and serve as a liaison between TPOC teams and business end-users to identify optimal solutions and help drive the project to completion. The program manager will need to create and maintain excel based project plans and track deliverables, create user stories where applicable and be a thought contributor to our large scale projects across our program.  The program manager should also have strong risk management and controls experience, communication skills and experience managing large projects across multiple stakeholders. 
Principle Duties and Responsibilities
  • Prepare and track program initiatives by conducting weekly meeting with key stakeholders. Must be able to identify and manage up any impact to plan.  
  • Hold stakeholders accountable for deliverables and any project artifacts required to support future audits and implementation.
  • Attend and actively participate in working group meetings such as planning, standup, demos, and retrospectives.
  • Provides content for product roadmaps, ensure timely delivery, and provides business reasons for any changes/revisions.
  • Engages and interacts with LOB/CFs during feedback sessions, focus groups, user groups, and requirements gathering sessions. Practices open and honest communications with the business.
  • Acts as escalation point for business issues that require product change resolution.
  • Works closely with Governance and Risk and Design teams to review and prioritize enhancement requests.

      • Proven leader and influencer and able to effect firm-wide change.

      • Desire 5-7 years of experience in strategy, technology, and process improvement within operations environment. 
      • Knowledge of risk management and control principles.
      • Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions.
      • Experience writing requirements or user stories preferred.
      • Problem solving skills - Candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations.  Given a strong fact base, candidate should be able to defend point of view in the face of resistance.
      • Project management skills - Candidate must be able to create and manage an excel based project plan with clear and concise deliverables.
      • Stakeholder management skills - Candidate must demonstrate the ability to closely partner with senior business and IT managers and other stakeholders on projects.
      • Communications skills - Candidate must possess strong written and oral executive-level communications skills, including the ability to describe complex business requirements into clear and concise language for a variety of different stakeholders.
      • Effective presentation and interpersonal skills.

      Keyword: consumer%20banking


      Posted: 2019-12-03 Expires: 2020-01-02

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      Global Supplier Services - Supplier Oversight Services - Governance Program Manager - Third Party Oversight Governance

      JPMorgan Chase & Co.
      Columbus, OH 43215

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