11 days old

Global Security - Social Media Intel Analyst – Associate

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Global Security - Social Media Intel Analyst – Associate

Req #: 190103763
Location: Plano, TX, US
Job Category: Admin & Facilities Services
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.


The Global Security department provides protection, investigation, resiliency, and crisis management services in support of JP Morgan Chase & Co., its employees, customers, assets, and facilities throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, guard management, alarm response, branch and corporate building security, customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations globally, and fraud investigations. This mission is executed through the implementation of technology, best in class talent, and client collaboration. And it depends on critical support and analysis from the Global Intelligence team.


This position within the Global Intelligence team’s Social Media Analysis Cell is responsible for conducting Social Media intelligence analysis by searching for and analyzing information via Social Media and third party platforms to evaluate threats that may impact the firm’s people, assets, events, and reputation; their likelihood; and their potential tactical and operational impact and strategic implications. Analyst will report on all Global Security stakeholder cases – Global Intelligence, Investigations, Physical Security, Global Security Operations Centers, Workplace Violence, and others by request.


The ideal candidate must have a high degree of analytic ability, resourcefulness and drive, critical thinking skills, and exposure to tactical and operational security. S/he must have the ability to address complex and multidimensional research challenges with innovative, rigorous, and inter-disciplinary analytical methods to produce proactive and reliable assessments. S/he must be technically savvy, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a sometimes stressful and fast-paced, priority-driven environment, and be prepared to brief senior departmental leadership. S/he must be a highly motivated self-starter who can operate within a global team.



  • Conduct various types of social media and background investigations; utilizing social media research, public record research and third party databases to build leads and assist with investigations.

  • Support senior management updates, including but not limited to tactical, operational, and strategic threats of concern, and briefing key assessments.

  • Monitor social media domestic/global real-time all-hazard threats and incidents; analyze potential threats and risks and disseminate error free reports.

  • Deliver analytical assessments in clear, succinct, and appropriately caveated products that project credibility, convey recommendations, and reinforce key messages.

  • Collaborate with key stakeholders within and without the department and firm to develop assessments that integrate disparate and seemingly innocuous data/information.


  • 3-5+ years relevant work experience in performing research, intelligence analysis, and investigative work.

  • Proficiency in social media research and has adept computer skills utilizing third party platforms and databases to explore investigatory research avenues.

  • Escalate issues in a time-sensitive manner to the appropriate parties.

  • Must be able to handle high-level of pressure associated with complex projects and programs in a demanding customer environment.

  • Must be confident and experienced in handling executive communication (written and verbal) with senior-level management.

  • Independent thinker with strong analytical and problem-solving skills: research, gather, arrange, compile, summarize, and evaluate data in recommending solutions.

  • Proficiency with MS Office suite.

  • Ability to create effective presentations using PowerPoint.

  • Undergraduate degree in Political Science, Psychology, International Affairs, Philosophy, or related discipline.

  • Experience in law enforcement, military, or the public sector Intelligence Community a plus.

To be considered for this role, you may be required to complete a video interview powered by HireVue.

Keyword: consumer%20banking


Posted: 2019-11-08 Expires: 2019-12-08

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Global Security - Social Media Intel Analyst – Associate

JPMorgan Chase & Co.
Plano, TX 75074

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