27 days old

Global Security - Fraud Analytics and Investigative Technologies - Business Analyst

Westerville, OH 43081
  • Job Code

Global Security - Fraud Analytics and Investigative Technologies - Business Analyst

Req #: 190065171
Location: Westerville, OH, US
Job Category: Corporate Staff
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.


Global Security (GS) safeguards the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security Guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud Investigations and cyber security.


This position is for a Business Analyst position on the GS Fraud Analytics and Investigative Technologies Team.  This person will report directly to the GS Fraud Analytics and Investigative Technologies Team Manager.  The GS Fraud Analytics and Investigative Technologies Team supports investigations by creating models for predicting/detecting/preventing fraud, by providing alerts/trending information to Global Investigations and Line of Business and by creating, selecting and supporting technology solutions which assist the investigative process.


The individual will act as a liaison between the various business groups which the Investigative Fraud and Analytics and Technologies Team supports.   They will focus on fraud patterns and trends using statistical analysis and predictive analytics and modeling skills to produce strategies, tools, and procedures which can be used to detect and prevent fraud.   They will elicit, evaluate and compile business requirements, review functional and design specifications, support User Acceptance Testing, perform verification testing and implement new systems and enhancements to existing systems. 


This role is responsible for working with business intelligence, loss trending and threshold modeling tools and using a broad array of data mining and modeling techniques (such as Logistic and Linear Regression, Chi-Squared, and Multi-step modeling) to complete in-depth fraud analysis.  They will analyze complex workflow processes and prepare business requirements and detailed work flow processes. The successful candidate will combine the ability to think out of the box, create innovative solutions with strong analytic and statistical modeling skills, support the testing of requirements, prepare User Acceptance Test scripts, ensure all functionality is fully tested and perform test and implementation post-mortem activities.


Responsibilities Include:

  • Use statistical analysis, predictive analytics and modeling to identify/predict fraud trends.
  • Develop statistical models and analytics to detect/mitigate/prevent fraud and analyze reports to assess/tune model performance and analytics.
  • Analyze fraud related data and provide reporting on fraud trends, fraud prevention resulting from GS action, and fraud losses.
  • Research and take action on new methods of committing fraud. Analyze fraudulent patterns based on actionable data intelligence to mitigate losses.
  • Assist in making recommendations for mitigating/preventing fraud.  Work with GS investigations and Lines of Business to ensure proper mitigation efforts are taken on any/all significant trends related to fraud and risk issues.
  • Recognize opportunities for addressing fraud issues, risks and exposures, and updates test fraud models utilizing champion/challenger flows.
  • Create internal and external reports to support analytic findings.
  • Provide briefings to Senior Management of results of analysis and fraud trends
  • Work with key Line of Business, Risk Management, Operations and Corporate Technology partners to maximize data intelligence and implement new models and tools.
  • Work closely with the Investigative Groups to identify and develop complex business requirements and processes
  • Write business requirements and review functional requirements (story cards)
  • Research and evaluate alternative solutions and make recommendations
  • Make important trade-off recommendations between functionality, resources, and timing
  • Contribute to the look and feel of the application by preparing mock-ups, screen designs and recommending graphical user features consistent with business processes
  • Assist with the implementation of enhancements by preparing user documentation and  monitoring post implementation issues
  • Support testing requirements and create test scripts
  • Create test condition catalogues, use cases, and test plans
  • Ensure major functionality is tested
  • Act as a primary business contact point for User Acceptance Test issues and production issues
  • Provide status reports to internal customers and management, when required
  • Provide support for the development of Ad-Hoc reports and data extracts
  • Ensure the traceability of requirements
  • Work with business and with Oversight & Control teams to ensure that systems have the appropriate controls
  • Support the development of GS’s administrative application in SharePoint 


  • A minimum of 7 years experience as a Business Analyst
  • Strong statistical and analytical background with experience developing models and using advanced statistical techniques including experience with MS Office, SAS and SQL. 
  • Experience using Data Mining, Analytics, Fraud Tools, and Threshold Modeling.
  • Strong knowledge of the data required to conduct data mining and detailed data analysis
  • Experience with Corporate Data Warehouses.
  • Experience in the automation of aggregating and analyzing large amounts of data for fraud purposes. 
  • Experience with writing Business Requirement/Functional specifications
  • Strong interpersonal, presentation, and communications skills
  • Client facing skills, able to deal with technical and non-technical colleagues
  • Excellent problem solving/analytical abilities
  • Ability to elicit business requirements from a variety of sources
  • Ability to evaluate information critically to assess user needs
  • Ability to engage in multiple initiatives simultaneously
  • Ability to challenge plan assumptions
  • Ability to manage multiple analysis projects
  • Ability to interact professionally with senior  managers and experts
  • Ability to function as an interface between our clients and our development team partners
  • Ability to develop accurate and detailed business requirement specifications
  • Ability to function as liaison between business, technology, and support
  • Broad knowledge of fraud, risk, controls and associated products is a plus
  • Extremely organized and detail-oriented
  • Ability to take a business generated idea and assist the business in taking the idea from conception thru execution
  • Ability to think out of the box and generate potential business/technical solutions to business issues/problems and review them with our business and technical partners
  • Must have a conceptual and practical understanding of full system development lifecycle (SDLC) and project lifecycle.   Understanding of the Agile Methodology is a plus
  • Experience with fraud case management tools.  Experience with the case management system used by GS Investigations a plus
  • Knowledge of the fraud investigation process is a plus
  • Experience with regression testing and test tools
  • Experience with conducting UAT testing, test script and test case generation, and issue resolution
  • Requires strong computer skill, including the ability to analyze data and familiarity with various data structures (i.e. CSV, XML, etc.)
  • Knowledge of data structures, data relationship, and schemas
  • Required knowledge of data extraction and reporting tools (i.e. Business Objects, SQL, MS ACCESS, etc.)
  • Requires advanced knowledge of MS Office software (EXCEL, ACCESS, InfoPath, SharePoint, PowerPoint, etc.)
  • Knowledge of I2 a plus
  • Bachelor’s Degree in Information Systems, Finance, Statistics or Mathematics preferred
  • SAS Certification a plus
  • Business Analysis and/or Project Management certification a plus

Keyword: card%20services


Posted: 2019-07-23 Expires: 2019-08-22

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Global Security - Fraud Analytics and Investigative Technologies - Business Analyst

JPMorgan Chase & Co.
Westerville, OH 43081

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