1+ months

Global Implementation Project Manager - 6007050010032019

Uniontown, AR 72955
  • Job Code
\u003Ch2\u003ESPA_Global Implementation Project Manager\u0026nbsp;\u003C/h2\u003E \u003Cp\u003E\u003Cstrong\u003EI. \u003Cu\u003EOverview:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003ERole objective:\u003C/u\u003E\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETo stand as ADP single point of contact facing the Client for the implementation project for \u003Cstrong\u003Eglobal accounts\u003C/strong\u003E\u003C/li\u003E \u003Cli\u003ETo ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control applications, ...)\u003C/li\u003E \u003Cli\u003ETo \u003Cstrong\u003Emanage\u003C/strong\u003E the coordination of the protocol with Partners in triggering, track progress, \u003Cstrong\u003Emitigate risks, \u003C/strong\u003Eand closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.\u003C/li\u003E \u003Cli\u003ETo \u003Cstrong\u003Emanage\u003C/strong\u003E efficient global implementation of ADP Streamline across the Client organization.\u003C/li\u003E \u003Cli\u003EMonitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.\u003C/li\u003E \u003Cli\u003ETo solve potential issues that may prevent the satisfactory and timely completion of the global implementation.\u003C/li\u003E \u003Cli\u003ETo ensure a proper transition from implementation to service with the assigned Account Manager.\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EII. \u003Cu\u003EResponsibilities:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETo develop, produce and \u003Cstrong\u003Emanage\u003C/strong\u003E a master implementation schedule to ensure timely achievements of all deliverables.\u003C/li\u003E \u003Cli\u003ETo produce project status reports satisfaction surveys and KPI\u0027s on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.\u003C/li\u003E \u003Cli\u003ETo setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.\u003C/li\u003E \u003Cli\u003ETo survey each country after the \u0026quot;go live\u0026quot; payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.\u003C/li\u003E \u003Cli\u003ETo act from time to time as a sales support agent to advise on the fit of ADP Streamline solution to client needs at the selling process stage\u003C/li\u003E \u003Cli\u003ETo submit recommendations on how to improve the relationship with the client, related to implementation phase, with ADP Streamline partners.\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003ETo coordinate and act as an escalation point for all involved parties during the length of the implementation.\u003C/strong\u003E\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EIII. \u003Cu\u003EQualifications:\u003C/u\u003E\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003E1. Experience/Skills:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EFive years minimum experience in implementing or serving Payroll/HR related projects\u003C/li\u003E \u003Cli\u003EProven experience in Project management, project coordination\u003C/li\u003E \u003Cli\u003EPerfect communications skills in Client facing context\u003C/li\u003E \u003Cli\u003EAbility and enthusiasm in animating virtual meetings involving international parties\u003C/li\u003E \u003Cli\u003EInternational culture and ability to work in a multinational environment\u003C/li\u003E \u003Cli\u003EEfficient in at least English. Additional languages are pluses\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E2. Education:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EUniversity degree or comparable education\u003C/li\u003E \u003Cli\u003EPayroll (and HR) related training are an advantage\u003C/li\u003E \u003Cli\u003EProject management certifications are an advantage\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EIV. \u003Cu\u003EKey Interfaces:\u003C/u\u003E\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EManager Global implementations\u003C/li\u003E \u003Cli\u003EOperations Director\u003C/li\u003E \u003Cli\u003EAccount Managers (client handover)\u003C/li\u003E \u003Cli\u003EPartner Managers (partner issues)\u003C/li\u003E \u003Cli\u003EGlobal Programme Director.\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EV. \u003Cu\u003EKey Performance Indicators:\u003C/u\u003E\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ENumber of concurrent implementations (entities/employees) monitored at the same time.\u003C/li\u003E \u003Cli\u003ENumber of open and resolved issues (CCM)\u003C/li\u003E \u003Cli\u003EAmount of extra business acquired, sell more.\u003C/li\u003E \u003Cli\u003EEnd-to-end duration of the global implementation. (start speed, from signature to go live)\u003C/li\u003E \u003Cli\u003EClient satisfaction surveys on implementation.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-14 Expires: 2019-12-12

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Global Implementation Project Manager - 6007050010032019

Uniontown, AR 72955

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