9 days old

General Manager, Argentina EZE

American Airlines
Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires 1416

Location: Ministro Pistarini Intl Apt (EZE-TRML) 
Requisition ID: 26266 

 

DESCRIPTION:

 

Provide quality service and achieve superior customer satisfaction:  Resolve customer service and operational problems.  Spend majority of time in the operation, interacting with customers and employees.   Prepare customer correspondence.  Evaluate team performance through corporate quality control assurements.meet profitability and cost control goals:    develop and monitor budgets and spending.   Actively seek cost reduction ideas, monitor lost time and administer attendance control policy. Ensure compliance with all operations, AA safety, FAA and other government requirements:  investigate discrepancies and compile statistical data for compliance purposes.  Write delay analysis and irregularity reports. Provide team members with fair and equitable treatment:   coach and counsel personnel and provide guidance to team on customer service and performance issues.  Conduct performance reviews for team members on a regular basis.  Document employee performance.  Respond to employees professional and personal issues.  Conduct investigations and boards of inquiry and, when necessary, dismiss employees for performance or attendance issues. Run an effective operation:   communicate with country manager, stations managers, peers and team members, both within their immediate department, as well as with other departments. Administer company policies and procedures.  Provide team members with necessary tools, resources and training to meet or exceed all operational performance goals.  Involve all team members in determination of operational improvements.  Coordinate operation including scheduling, hiring, training, inventory, etc.

 

 

REQUIREMENTS:

 

Must be able to lead and motivate employees in working as a team, be decisive and be able to work under demanding operational conditions in a stressful environment.  Must meet public contact profile with excellent oral and written communication skills, leadership, initiative and judgement.   Must demonstrate strong administrative and analytical abilities.  

 

  • May require rotation of shifts, days off and holidays.
  • Prior airport services experience preferred. 
  • Knowledge of company policies and procedures.
  • Applicable sabre and functional automation knowledge. 
  • Must be willing to travel.

 

ALL APPLICANTS MUST HAVE THE VALID RIGHT TO LIVE AND WORK IN ARGENTINA AT THE TIME OF APPLYING.

 

U.S. CITIZENSHIP / PASSPORT DOES NOT GRANT YOU THE RIGHT TO LIVE AND WORK IN ARGENTINA.

Categories

Posted: 2019-01-11 Expires: 2019-02-10

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General Manager, Argentina EZE

American Airlines
Ciudad de Buenos Aires, Ciudad Autónoma de Buenos Aires 1416

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