28 days old

General Manager, Airport Customer Experience

American Airlines
Cleveland, OH 44114

Location: Cleveland Hopkins Intl Apt CCSC (CLE-CCSC) 
Additional Locations: None
Requisition ID: 33871 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​This job is a member of the domestic field stations team within the Customer Experience Division.
  • Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
  • You’ll bring your significant experience in leading people and passion for the ailrine industry, while keeping the team motivated to not only maintain American's leadership position in the business, but to also focus on our commitment to each customer and each employee. 
  • You will shine with your exceptional skills in this customer-centric role and a dedication to being the best, as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
  • You will be challenged with managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
What you'll do
  • Assesses and executes appropriate resources to optimize station performance
  • Monitors, reviews, and reports station performance
  • Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
  • Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
  • Manages scheduled, off-scheduled and charter flight operations and meet performance goals
  • Acts as liaison between the Company and various organizations
  • Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
  • Oversees, monitors, and controls budget and manages overall financial administration
  • Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
  • Other responsibilities as needed
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in related field or equivalent work experience preferred

  • 5 years airline operations experience
  • Track record of exceptional supervisory, leadership and motivational skills 


Preferred Qualifications- Education & Prior Job Experience

  • ​3 years in supervisory or management capacity

  • Knowledge of managing an operating budget  


Skills, Licenses & Certifications

•    Effective conflict resolution skills
•    Ability to motivate and engage a highly diverse workgroup
•    Valid US drivers’ license
•    Must fulfill FAA criminal background checks to qualify for unescorted access to airport security identification display areas (SIDA)
•    Must be able to secure appropriate airport authority and/or US Customs security badges
•    Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33871 


Posted: 2019-10-22 Expires: 2019-11-21

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

General Manager, Airport Customer Experience

American Airlines
Cleveland, OH 44114

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast