27 days old

Fraud Specialist

UNFCU
Long Island City, NY 11101
  • Job Code
    117598010

US-NY-Long Island City

Category: Security & Investigations (Fraud)

Overview

Under general supervision, responsible for the daily analysis of fraud detection software alerts, investigating incidents of reported fraud, and providing general administrative support to the Fraud Investigation team. Complies with UNFCU policies and procedures; and performs related duties as assigned.

Responsibilities

  • Daily review and analysis of fraud detection software alerts to identify possible incidents of fraud related to members' accounts.
  • Respond to phone calls and emails from members and staff directed towards the Fraud Investigation area.
  • Contact and interact with members as necessary to confirm incidents of possible fraud and provide assistance and fraud prevention awareness.
  • As directed by supervisor, investigate incidents of reported fraud. Gather information and prepare Fraud Investigation Reports.
  • Maintain and order supplies for the department.
  • Other duties as assigned by supervisor.


Qualifications

TYPE & AMOUNT OF EXPERIENCE:
  • High School diploma and 2 years experience in the financial services industry.

TECHNICAL COMPETENCIES:
  • Proficiency in applicable PC/Software skills
  • Basic research and investigation skills
  • Experience in direct customer service


BEHAVIORAL COMPETENCIES:
  • Ability to organize work and set priorities
  • Good verbal and written communication skills
  • Ability to manage relationships at all levels throughout the organization and membership
  • Willingness to work flexible hours


WORK ENVIRONMENT/CONDITIONS:
  • Standard office conditions

In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

PI117598010

<br/>US-NY-Long Island City<br/><br/><b>Category:</b> Security & Investigations (Fraud)<br/></br><b>Overview</b><br><br>Under general supervision, responsible for the daily analysis of fraud detection software alerts, investigating incidents of reported fraud, and providing general administrative support to the Fraud Investigation team. Complies with UNFCU policies and procedures; and performs related duties as assigned.<br><br><b>Responsibilities</b><br><br><ul><li>Daily review and analysis of fraud detection software alerts to identify possible incidents of fraud related to members' accounts.</li><li>Respond to phone calls and emails from members and staff directed towards the Fraud Investigation area.</li><li>Contact and interact with members as necessary to confirm incidents of possible fraud and provide assistance and fraud prevention awareness.</li><li>As directed by supervisor, investigate incidents of reported fraud. Gather information and prepare Fraud Investigation Reports.</li><li>Maintain and order supplies for the department.</li><li>Other duties as assigned by supervisor.</li></ul> <br><br><b>Qualifications</b><br><br><strong>TYPE & AMOUNT OF EXPERIENCE:</strong><br><ul><li>High School diploma and 2 years experience in the financial services industry.</li></ul><br><strong>TECHNICAL COMPETENCIES:</strong><br><ul><li>Proficiency in applicable PC/Software skills</li><li>Basic research and investigation skills</li><li>Experience in direct customer service</li></ul><br><br><strong>BEHAVIORAL COMPETENCIES:</strong><br><ul><li>Ability to organize work and set priorities</li><li>Good verbal and written communication skills</li><li>Ability to manage relationships at all levels throughout the organization and membership</li><li>Willingness to work flexible hours</li></ul><br><br><strong>WORK ENVIRONMENT/CONDITIONS:</strong><br><ul><li>Standard office conditions</li></ul><br> In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.<br/><br/> <img src="https://analytics.click2apply.net/v/1wQW2ns5W8V7uAprUMYDz"> <p>PI117598010</p>

Categories

Posted: 2020-01-30 Expires: 2020-03-01

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Fraud Specialist

UNFCU
Long Island City, NY 11101

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