11 days old

Fraud Specialist I Bilingual Spanish/ English Required- Elgin, IL * Anticipated January 2020

JPMorgan Chase & Co.
Elgin, IL 60120
  • Job Code
    190081468

Fraud Specialist I Bilingual Spanish/ English Required- Elgin, IL * Anticipated January 2020

Req #: 190081468
Location: Elgin, IL, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 750 US Dollar (USD)

 

Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.


Primarily this is a phone based role. Some outbound phones Fraud work as well. Specialists reach out to customers or merchants to help resolve an open Fraud claim. Specialists are given the empowerments to use their problem solving and critical ability to resolve a claim and meet their overall production goal.

Who are we looking for?

Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

  • Are very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged with our customers
  • Demonstrate resiliency and extreme adaptability in a fast paced environment
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of our customers quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
Minimum Qualifications:
  • High School diploma/GED required
  • Bilingual Spanish and English Required
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
See how our specialists make a real difference for our customers:

https://careersatchase.com/content/jobareas?show=CustomerService

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.

Keyword: consumer%20banking

Categories

Posted: 2019-11-26 Expires: 2019-12-26

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Fraud Specialist I Bilingual Spanish/ English Required- Elgin, IL * Anticipated January 2020

JPMorgan Chase & Co.
Elgin, IL 60120

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