1+ months

FRA - Project Manager DGE - 183157

Nanterre, \u00CEle-de-France
  • Job Code
    183157
\u003Cdiv\u003E \u003Cp\u003EA pioneer in human capital management (HCM) and process outsourcing, ADP is the specialist in human resources management services.\u003Cbr /\u003EPowerful technologies with a touch of humanity: 630,000 customers worldwide including \u0026frac12; million in the Cloud and 12,000 in France trust us. 35 million active users use our services, 5 million Logins each day and 19,500 Logins every second. Companies around the world, regardless of industry or size, leverage cloud-based solutions and the knowledge of ADP\u0027s experts to unlock the potential of their people. Human Resources, Time and Activity Management, Payroll: Let\u0027s work together to build beautiful innovative solutions.\u003C/p\u003E \u003Cp\u003EWe are looking for :\u003Cbr /\u003EA Project Manager DGE H / F\u003Cbr /\u003EWithin the Decidium service device, you ensure:\u003Cbr /\u003EPutting delivery under control on customers DECIDIUM DGE Critical (Top 10% / 15% of the client-park in terms of criticality)\u003C/p\u003E \u003Cp\u003EGeneral diagnosis of outstandings\u003Cbr /\u003EFormalized roadmap and shared with the customer by families of criticality and major themes\u003Cbr /\u003EAnimation of the multi-stakeholder system around the client to deliver the roadmap in terms of time / quality\u003Cbr /\u003EAnimation of the steering committees (monthly or quarterly) with the customer on the conformity of service (in addition to the monthly service reviews led by the IC and focused on the production of the daily service and maintenance of the payroll regulation) \u003Cbr /\u003EPreparation and deployment of the SLA policy on DGE customers with an SLA to the contract:\u003Cbr /\u003ESLA customer census and dashboard \u0026quot;SLA DGE Clients\u0026quot;\u003Cbr /\u003EAlignment with the BPI on the production of the SLA Standards indicators and the Client feedback template\u003Cbr /\u003EPreparation and deployment of the SLA / Service compliance analysis approach for D-TGE and DGE customers\u003Cbr /\u003ECooperation with DECIDIUM GE managers (General Service \u002B Poles Expert) on the optimization of the priority management process, on a weekly and monthly basis: Critical clients and D-TGE Vs Capacity planning teams\u003Cbr /\u003Eknowledge\u003C/p\u003E \u003Cp\u003EBenefit management and leadership:\u003Cbr /\u003EAnimation of meetings Clients and Internal (organization, management, follow-up)\u003Cbr /\u003ETechnical and editorial skills to produce deliverables for analysis, feedback, management and animation of the high-quality operational customer relationship\u003Cbr /\u003EAbility to dialogue and work with different levels of actors (DG, DAF, HR, Operational Client and internal)\u003Cbr /\u003EDiagnosis of situation and development of action plans / draft resolutions\u003Cbr /\u003EAssignment of tasks and monitoring of achievements in multi-stakeholder modes\u003Cbr /\u003ECustomer risk monitoring and evaluation\u003Cbr /\u003ENegotiation and conflict management in a customer relationship context\u003C/p\u003E \u003Cp\u003ETechniques :\u003Cbr /\u003EKnowledge of models Payroll, GTA, Station, Requestor BO\u003Cbr /\u003EFunctional knowledge of the offer\u003Cbr /\u003EKnowledge of Payroll\u003Cbr /\u003EMastery of the Symphony tool in collective organization\u003Cbr /\u003EMaster of the tools of the Service Engineer (PPC, BIZ ...) Know-how\u003Cbr /\u003EAnimation of Customer and Internal meetings (organization, management, follow-up) required to carry out the mission\u003Cbr /\u003EDiagnosis of situations and design of action plans / draft resolutions\u003Cbr /\u003EAssignment of tasks and monitoring of achievements in multi-stakeholder modes\u003Cbr /\u003ECustomer risk monitoring and evaluation\u003Cbr /\u003EProduction, analysis and restitution of the different dashboards attached to the mission and the formalization and follow-up deliverables of the action plans / Client for the internal and the customer\u003Cbr /\u003EDevelopment and animation of relations with the different levels of interlocutors-Client and internal related to the smooth running of the mission\u003Cbr /\u003EContribution to \u0026quot;modeling\u0026quot; processes, deliverables and methods related to the exercise of the mission, in cooperation with the \u0026quot;General Service\u0026quot; and \u0026quot;Experts\u0026quot; managers with whom you interact\u003Cbr /\u003ENegotiation and conflict management in a customer relationship context\u003Cbr /\u003EProduction of high quality deliverables:\u003Cbr /\u003EPowerpoint of piloting and restitution\u003Cbr /\u003EExcel: dashboards and detailed reports\u003Cbr /\u003EConfirmed experience as a Proximity Manager in the world HYPERVISION, Z @ DIG or DECIDIUM is an important pre-requisite for success in the mission\u003C/p\u003E \u003Cp\u003EKnow-how\u003Cbr /\u003EGreat sense of the Customer relationship: pedagogy, listening, methodological proposal force and in relation with the value of the DGE model\u003Cbr /\u003EGreat sense of organization and priority management\u003Cbr /\u003EAbility to work in a team and to assert leadership in collective management and matrix\u003Cbr /\u003EOpenness marked in functional transversality (Payroll, GTA, Web, BO)\u003Cbr /\u003EAbility to set mutual commitments with the customer: Carry out the commitments of ADP, recall the \u0026quot;limits\u0026quot; of the contract, recommend a framework in the shared interest of the client and ADP\u003Cbr /\u003EAbility to build a mode of cooperation \u0026quot;Customer Oriented\u0026quot; in cooperation with the hierarchical managers in charge of the DGE Service organization, focused on securing the daily service performance\u003Cbr /\u003EYou are an essential player in the good functioning of the service model, on an important mission, calling qualities of leadership, rigor, relational, general knowledge of the functional perimeter and the field of payroll around which articulates the solution, and decisive for engaging the customer in a win / win cooperation with ADP and capitalizing on the value proposition of the modeled offer. You are the key player to collectively achieve the mobilization of resources, arbitration and ADP / Client methodological alignment necessary for the stabilization of the service and the satisfaction of D-TGE customers and DGE critics, in complementarity, relay and reinforcement of DGE operational managers\u003Cbr /\u003EYou have the will to contribute to the development of the offer, to embody the value with the customer and the general service device DECIDIUM GE, and the ability to get involved in a context of high growth offer\u003Cbr /\u003ERegular internal ADP and Client relocations, attached to the fulfillment of the mission\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-09-23 Expires: 2019-12-12

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FRA - Project Manager DGE - 183157

ADP
Nanterre, \u00CEle-de-France

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