1+ months


Nanterre, Île-de-France 92000
  • Job Code

Job Title: Functional Expert HRIS

Within DECIDIUM PME Web Customer Service, you represent the core of Payroll expertise as part of our commitment to service MANAGE SERVICES.


Your mission is divided into six major issues:

  • Within the DPMEW Expert Payroll Engineers collective, you receive requests from our customers (ADPeService) that have been previously qualified for criticality and a scoping analysis by the ADP Payroll Manager. You become the owner of the requests and in charge of their processing as soon as an intervention requires a thorough analysis and parameterization work, justifying a time and increased availability.
  • You are in direct contact with the ADP Payroll Manager and / or a client as soon as a ticket or a thematic action plan (recasting of contributions, ...) concerning it is entrusted to you, and for the defined duration of its resolution. Thus, the ADP Payroll Manager has your telephone contact and is likely to be in direct interaction with you during this resolution. You carry the delivery and the recipe of the treated point.
  • Your mission takes place within the group of DPMEW Expert engineers by service center. The requests are assigned to you as part of a shared Siebel group and according to a collective capacity planning. You contribute to a collective quantitative and qualitative management performance and contribute with your colleagues Experts to define the standard of performance to expect, considering the requirements of internal and final customers and the nature of your business.
  • Your request processing activity in terms of detailed analysis, recommendation of solutions and parameterization relies on processing options capitalizing on the value proposition of the ADP DECIDIUM PME Web modeled offer and on the desire to retain parameterization solutions as close as possible to the parameterization models recommended by ADP and the final functional requirements of the customer.
  • Your contribution within the DECIDIUM PME Web service model is primarily focused on the management performance of the PAIE parameter request backlog of our clients (qualitatively and quantitatively) and the search for a management performance of this measurable backlog. in continuous progression.
  • You also contribute to compliance with the monthly model release policy applicable to the DECIDIUM PME Web customer base. 


Have a transverse vision of IS

  • Know the customer's organization
  • Know the state of the art of the fields of intervention
  • Understand the technical decision-making architecture
  • Know the business of the PAIE and have a good understanding of HR practices in business
  • Know the HR processes of the company
  • Know your offers
  • Know your organization 

Know-how :

  • Know how to federate and control your client
  • Know how to manage the customer relationship
  • Know how to integrate into a service center
  • Work collectively
  • Make a pay setup project
  • Establish a situation diagnosis
  • Manage conflictual contexts
  • Manage priorities
  • Negotiate and convince
  • Use office tools
  • Valuing his work and keeping track of the associated quotes

Knowledge is:

  • Have a good relationship
  • To listen to others
  • Anaytical and synthetical mind
  • Being a driver, a player in continuous improvement
  • Accelerate decision-making by sharing with his manager
Workplace / Travel: Nanterre

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-05-14 Expires: 2019-09-22

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Nanterre, Île-de-France 92000

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