20 days old
2018-06-282018-07-28

Flight Service Manager, Flight Service Base Operations

American Airlines
Los Angeles, CA

Location: Los Angeles Apt, Terminal 1 (LAX-TRM1) 
Additional Locations: None
Requisition ID: 20025 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Service Team within the Customer Experience Division. This position will be responsible for supervising, directing and coordinating job performance and activities of Flight Attendants and Support Staff. Acts as the Manager on Duty or in an operational support role working in the actual operation either on the concourse, at the gates or on the aircraft, as required. Occasionally works as a Flight Attendant.

 

Specifically, you’ll do the following:

  • Coaches and counsels subordinate employees to ensure a thorough understanding of and compliance with all Company and departmental policies, procedures and regulations
  • Initiates appropriate corrective action, up to and including dismissal
  • Provides guidance in developing Flight Attendants and Support Staff for greater responsibility, transfer and promotion
  • Participates in task forces and planning activities to problem solve and plan the future direction of the department
  • Ensures a quality product is consistently delivered to our customers
  • Accomplishes in-flight Quality Service Reviews and works with a variety of departments, other city management and vendors who are involved in producing or delivering the different aspects of the in-flight product
  • Acts as the Manager on Duty or in an operational support role working in the actual operation either on the concourse, at the gates or on the aircraft, as require
  • Ability to work shift work, including weekends and holidays
  • Must be able to travel and be away from home 25% of the month

Qualifications

Required Qualifications

  • ​High School Diploma or GED equivalent

 

Preferred Qualifications

  • ​Current Flight Service, Passenger Service or Passenger Sales experience
  • An understanding of working with a contract labor group is desirable
  • ​Excellent interpersonal, planning and organizational skill
  • Must be able to qualify as a Flight Attendant
  • Ability to effectively coordinate multiple projects at the same time
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to secure appropriate airport authority and/or US Customs security badges
  • Must Pass U.S. Department of Transportation (DOT) mandated drug test

Additional Locations: None
Requisition ID: 20025 

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Flight Service Manager, Flight Service Base Operations

American Airlines
Los Angeles, CA

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Flight Service Manager, Flight Service Base Operations

American Airlines
Los Angeles, CA
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