1+ months

Fleet Service Lead Agent, Tower

American Airlines
Philadelphia, PA 19107

Location: Philadelphia Intl Apt (PHL-TRML) 
Additional Locations: None
Requisition ID: 31385 

About The Job

Provide planning, communication and operational direction to all departments in the Hub and support to IOC.



  • Research and record pertinent flight data and information regarding the daily operation. 
  • Acquire and maintain all hub controller positions; i.e. ramp control, GMS, Turn Coordinator, Future Planner, arrival radio / FLIFO input / times radio, and flight monitor.
  • Gather and disseminate operational information to all areas. 
  • Plan and prepare for each complex to give direction to all areas of customer service.
  • Follow through with the successful execution of planned and unplanned operations. 
  • Consider all relevant information to track, determine and accurately record flights and operational information.
  • Provide answers and direction in a variety of situations to all areas of the operation and vendors.
  • Initiate and execute plans to provide on-time departures, baggage performance reliability and excellent customer service.
  • Emergency situation coordination and notification for medical, hazmat and security situation.
  • Perform any other duties as needed by the operation or as directed by the Hub Control Center Manager.
  • Conduct on-the-job-training on a regular basis.


The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.


Minimum Qualifications

  • Minimum one year ramp or passenger service experience or equivalent
  • Detailed knowledge of all operational computer and communication programs
  • Excellent basic math skills
  • Understand and clearly communicate using the English language
  • High School Diploma
  • Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill
  • Leadership capabilities including effective verbal, written and interpersonal skills
  • Proven ability to lead others to achieve business results
  • Ability to interact with numerous departments and levels of management
  • Ability to perform multiple tasks simultaneously and accurately


Preferred Qualifications (In Priority Order)

  • Minimum three years of airport operational experience
  • Proficient in the following systems:  GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word
  • Familiar with ATC Ground Control Language
  • College Degree

Additional Locations: None
Requisition ID: 31385 


Posted: 2019-07-16 Expires: 2019-10-23

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Fleet Service Lead Agent, Tower

American Airlines
Philadelphia, PA 19107

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