The Financial Aid Counselor works with the team in the Office of Undergraduate Financial Aid to provide superior customer service, educational financing information and counseling to students, applicants and families. Provides technical and administrative support for financial aid office processes.
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Financial Aid Counselor: Uses specialized knowledge of both Dartmouth and federal financing programs to counsel a diverse population of students from varied backgrounds and geographic areas in both undergraduate and graduate programs; provides personalized attention, communication, and counseling to financial aid students, applicants and families to assist them in resolving problems, clarifying discrepancies, and providing documentation to verify application information; interprets and explains the policies and procedures for award packaging, financing options, Dartmouth programs, etc.; communicates respectfully with both prospective and current students and their parents, to effectively convey the department's mission and values; and assists students with general financial aid questions, including those concerning student bills, posting of aid, check-in difficulties, and financial problems related to acclimation to a different culture. 50%
Program Support: Works closely with the Enrollment Operations team to coordinate technical support for the Financial Aid Office. Provides support for maintenance, testing, utilization, and modification of computer software and hardware in FAO ; researches and organizes data for use in reports and routine projects for the Director of Financial Aid and supports data collection for office reporting needs; designs report format and develops data queries and programs to respond to requests for information. 25%
Process Support: Provides technical and administrative support for office projects and processes such as application processes, federal verification, satisfactory academic progress, and office expense transaction review; runs and evaluates standard reports and processes on a regular basis such as error disbursement reports, check pattern, verification reports, EDE match reports, etc. 15%
Other Administrative Responsibilities: Revises financial aid awards for D-Plan pattern changes, outside scholarships, loan declines, etc.; assists in review and final approval of financial aid awards and revisions; and serves as back-up for all functions for other two counselors. 10%
PI115512036
<br/><br/><b>Dartmouth College</b><br/><br/><br/><br/>Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.<br/><br/><b>Position Information</b><br/><br/><b>Position Title</b><br/>Financial Aid Counselor<br/><br/><b>Department</b><br/>Financial Aid Office<br/><br/><b>Position Number</b><br/>1127035<br/><br/><b>Position Purpose</b><br/><p>The Financial Aid Counselor works with the team in the Office of Undergraduate Financial Aid to provide superior customer service, educational financing information and counseling to students, applicants and families. Provides technical and administrative support for financial aid office processes.</p><br/><br/><b>SEIU Level</b><br/>Not an SEIU Position<br/><br/><b>FLSA</b><br/>Non-Exempt<br/><br/><b>Employment Category</b><br/>Regular Full Time<br/><br/><b>Department Contact for Cover Letter</b><br/>Gordon Koff, Director of Financial Aid<br/><br/><b>Special Instructions to Applicants</b><br/><p>Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p><br/><br/><b>Key Accountabilities</b><br/><p></p> <tr> <th>Key Accountabilities</th> <td><p>Financial Aid Counselor: Uses specialized knowledge of both Dartmouth and federal financing programs to counsel a diverse population of students from varied backgrounds and geographic areas in both undergraduate and graduate programs; provides personalized attention, communication, and counseling to financial aid students, applicants and families to assist them in resolving problems, clarifying discrepancies, and providing documentation to verify application information; interprets and explains the policies and procedures for award packaging, financing options, Dartmouth programs, etc.; communicates respectfully with both prospective and current students and their parents, to effectively convey the department's mission and values; and assists students with general financial aid questions, including those concerning student bills, posting of aid, check-in difficulties, and financial problems related to acclimation to a different culture. 50%</p> <p>Program Support: Works closely with the Enrollment Operations team to coordinate technical support for the Financial Aid Office. Provides support for maintenance, testing, utilization, and modification of computer software and hardware in FAO ; researches and organizes data for use in reports and routine projects for the Director of Financial Aid and supports data collection for office reporting needs; designs report format and develops data queries and programs to respond to requests for information. 25%</p> <p>Process Support: Provides technical and administrative support for office projects and processes such as application processes, federal verification, satisfactory academic progress, and office expense transaction review; runs and evaluates standard reports and processes on a regular basis such as error disbursement reports, check pattern, verification reports, EDE match reports, etc. 15%</p> <p>Other Administrative Responsibilities: Revises financial aid awards for D-Plan pattern changes, outside scholarships, loan declines, etc.; assists in review and final approval of financial aid awards and revisions; and serves as back-up for all functions for other two counselors. 10%</p></td> </tr> <tr> <th>--</th> <td>Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.</td> </tr> <tr> <th>--</th> <td>Performs other duties as assigned.</td> </tr> <img src="https://analytics.click2apply.net/v/G725K6T1M4k8upLZikAGW"> <p>PI115512036</p>Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.
