27 days old

Field Support Engineer

Konecranes Inc
Springfield, OH 45502
  • Job Code
    117658938

Konecranes Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Location: Springfield, OH, US
Employment type: Undefined term


Country: United States (US)
Location: Springfield
, Ohio (US-OH)
Location details:


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Position Title: Field Support Engineer

Reports To: Director, IS AME GTS

The candidate's primary role will be to provide direct technical support to customers, Field Service personnel and the Parts department on an as needed basis through verbal and electronic interaction. The candidate will help to troubleshoot problems by recommending corrective actions, alternative implementation, technical solutions and assist with parts replacement, safety upgrades, and modernization opportunities by recommending solutions to internal departments.

An important part of this position is fostering continual improvements of the Service, installations, and parts departments by maintaining good records of customer and field interactions to make future requests easier to address. As part of this continuous improvement culture, the candidate will be expected to recommend improvements to processes, products, people, and enhancements to manuals, maintenance procedures and drawings. The candidate will also support the Service department by developing training programs including classes and workshops, coupled with recommending specific training for the Field Service personnel.

Principal Responsibilities:

  • Working with customer and internal departments to identify mechanical, electrical and hydraulic problems and developing corrective actions to be implemented.
  • Logging and keeping records of customer/employee queries, including tracking of open requests to be resolved.
  • Analyzing call logs to spot common trends and underlying problems.
  • Function as a resource to Field Service Engineers in their respective job functions.
  • Address questions from the Parts department to insure the correct parts/components are quoted to the customer.
  • Provide phone support and technical assistance direct to customers and field personnel on an as needed basis.
  • Answer and resolve a large portion of service requests via email and phone call.
  • Proactively seek to exceed customer expectations leading to high customer satisfaction ratings.
  • Serve as the customer's advocate to solve problems and navigate company resources.
  • Participate in problem escalation and call prevention projects to help customers and support increase their efficiency.


Education: Bachelor's in Mechanical, Structural or Civil Engineering is preferred.

Experience: Must have a minimum of five years of related experience. Knowledge of ASME and CMAA standards. Background in cranes and field service support. Knowledge of P&H and Konecranes components and equipment would be a plus. Experience conducting technical training.

Other Requirements: Must be self-motivated, display leadership abilities, positive attitude, desire to help solve problems, and can think clearly and logically through complex problems and situation. Must have the ability to effectively work through cross functional teams. Computer literate in Excel and Word. Excellent interpersonal communication skills.Must be willing to travel.

*KC #monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.

PI117658938

<br/><b>Konecranes Inc</b><br/><br/>Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category<br/><br/><b>Country: </b> United States<br/><b>Location: </b> Springfield, OH, US<br/><b>Employment type: </b> Undefined term<br/><br/><br/><em>Country: United States (US) <br> Location: Springfield</em><em>, Ohio (US-OH) <br> Location details: </em><br><br><em>At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.</em><br><br><strong>Position Title: </strong>Field Support Engineer<br><br><strong>Reports To: </strong>Director, IS AME GTS<br><br>The candidate's primary role will be to provide direct technical support to customers, Field Service personnel and the Parts department on an as needed basis through verbal and electronic interaction. The candidate will help to troubleshoot problems by recommending corrective actions, alternative implementation, technical solutions and assist with parts replacement, safety upgrades, and modernization opportunities by recommending solutions to internal departments.<br><br>An important part of this position is fostering continual improvements of the Service, installations, and parts departments by maintaining good records of customer and field interactions to make future requests easier to address. As part of this continuous improvement culture, the candidate will be expected to recommend improvements to processes, products, people, and enhancements to manuals, maintenance procedures and drawings. The candidate will also support the Service department by developing training programs including classes and workshops, coupled with recommending specific training for the Field Service personnel.<br><br><strong>Principal Responsibilities: </strong><br><br><ul> <li>Working with customer and internal departments to identify mechanical, electrical and hydraulic problems and developing corrective actions to be implemented.</li> <li>Logging and keeping records of customer/employee queries, including tracking of open requests to be resolved.</li> <li>Analyzing call logs to spot common trends and underlying problems.</li> <li>Function as a resource to Field Service Engineers in their respective job functions.</li> <li>Address questions from the Parts department to insure the correct parts/components are quoted to the customer.</li> <li>Provide phone support and technical assistance direct to customers and field personnel on an as needed basis.</li> <li>Answer and resolve a large portion of service requests via email and phone call.</li> <li>Proactively seek to exceed customer expectations leading to high customer satisfaction ratings.</li> <li>Serve as the customer's advocate to solve problems and navigate company resources.</li> <li>Participate in problem escalation and call prevention projects to help customers and support increase their efficiency.</li> </ul> <br><br><strong>Education:</strong> Bachelor's in Mechanical, Structural or Civil Engineering is preferred.<br><br><strong>Experience:</strong> Must have a minimum of five years of related experience. Knowledge of ASME and CMAA standards. Background in cranes and field service support. Knowledge of P&H and Konecranes components and equipment would be a plus. Experience conducting technical training.<br><br><strong>Other Requirements: </strong>Must be self-motivated, display leadership abilities, positive attitude, desire to help solve problems, and can think clearly and logically through complex problems and situation. Must have the ability to effectively work through cross functional teams. Computer literate in Excel and Word. Excellent interpersonal communication skills.Must be willing to travel.<br><br>*KC #monus #cbus #nxt<br><br><em>Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.</em><br/><br/> <img src="https://analytics.click2apply.net/v/2VlemzTWEDDBCZVPFJW2o"> <p>PI117658938</p>

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Posted: 2020-01-31 Expires: 2020-03-02

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Field Support Engineer

Konecranes Inc
Springfield, OH 45502

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