17 days old

Facilitator, Leadership Development

American Airlines
Fort Worth, TX 76102

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 29748 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Talent Strategy and People Development Team within the People/HR Division.This position will be responsible for serving as the primary faculty for our development programs and works with other to implement relevant strategies, programs, and technologies to educate and help prepare leads to achieve business results while creating an environment that cares for all our team members.


Specifically, you’ll do the following:

  • ​Facilitates leadership and professional training effectively by using a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes that span across multiple functions in a global, large size organization
  • Uses positive reinforcements and adult learning techniques to promote learning and skill improvement
  • Ensures a quality experience for our team member participants by taking responsibility for administering logistical tasks associated with facilitation and successful delivery of classes
  • Maintains class content and/or monitor and get help from others on the team to maintain that content
  • Implements of the enterprise learning plan and curriculum development
  • Supports the development and updates of course descriptions, curricula, and assignments in the LMS

About The Job (Continued)

  • Assists in the building and maintenance of facilitator guides & participant guides for classes
  • Participates in the analysis and assessment of leadership and professional development needs and trends
  • Evaluates and measures learning effectiveness and impact to show ROI
  • Handles follow-up with clients on large initiatives and/or critical programs for work groups
  • Works directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials


Required Qualifications

  • Associate's degree in HR or related field or equivalent experience/training
  • 5 years of relevant work experience in corporate mangement/leadership/professional development for a large global organization
  • Knowledge in applying adult learning theory in learning development, curriculum design, training methodologies, and online education
  • Knowledge in facilitating and maintaining leadership development programs
  • Knowledge in conducting engaging presentations in business-friendly and user-friendly language to groups at all organizational levels using excellent verbal communication
  • Knowledge in organizing concepts or ideas in a logical manner and communicate them clearly & concisely in a leaning environment

Qualifications (Continued)

Required Qualifications (Continued)

  • Knowledge in building, developing, and maintaining key relationships/partnerships
  • Ability to be energetic, forward-thinking, and creative with high ethical standards
  • Ability to be highly self motivated and self directed
  • Ability to work effectively both independently and with a team
  • Ability to handle multiple tasks and demands in a fast paced environment

Qualifications (Continued 1)

Preferred Qualifications

  • ​Bachelor's degree in related field or equivalent experience/training
  • Previous experience in delivering management/leadership/professional development learning solutions in a commercial airline company
  • Previous experience implenting large projects
  • Previous Operations experience at a commercial airline company
  • Certification in programs that focus on education, training, and/or leadership development (e.g. CPLP, ATD or SHRM, Franklin Covey, Ken Blanchard, DDI) preferred

Additional Locations: None
Requisition ID: 29748 


Posted: 2019-05-08 Expires: 2019-06-07

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Facilitator, Leadership Development

American Airlines
Fort Worth, TX 76102

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