23 days old

Executive Director, Head of Digital User Acceptance Testing

Columbus, OH 43215
  • Job Code

Executive Director, Head of Digital User Acceptance Testing

Req #: 190065402
Location: Columbus, OH, US
Job Category: Project Management
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The Digital User Acceptance Testing (UAT) team is at the heart of driving transformation in the Digital space, focused on end to end testing through the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly driving toward product excellence. 

We are seeking a highly motivated Head of UAT to play an active role in developing overall test strategy and execution of E2E testing against our roadmap.  This role will work with cross-disciplinary teams including product, design, technology and service delivery teams to develop robust test strategies and drive test planning, execution, and reporting. 
Key Responsibilities:
A successful candidate will be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.  Responsibilities will include, but not be limited to:

  • Managing the entirety of CCB Digital's User Acceptance Testing practice, including development of an offshore testing model.
  • Driving the overarching strategy and planning through execution of application testing, working with process owners, business and Digital product managers, functional areas, customer experience/design teams and development.
  • Defining complex test strategies involving internal Chase applications, 3rd party vendor applications/microsites, as well as desktop and/or mobile applications
  • Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
  • Partnering with IT, QA and UAT leadership across all phases of the testing lifecycle
  • Driving root cause analysis around defects to drive identification of break in process and ongoing improvements
  • Developing and maintaining standards and processes; managing quality improvement activities
  • Creating common business specific quality measurement frameworks and tracking improvement against these metrics
  • Facilitating cross-Digital and cross-LOB process improvement discussions with key stakeholders at various level of the organization to drive identified issues to resolution
  • Establishing, maintaining and managing strategic Business and IT relationships
  • Ownership of controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience.
  • Driving adoption of continuous improvement by leveraging CMM, Six Sigma or other methodologies.  





You: a self-starter with in-depth, hands-on experience driving customer facing, end to end testing processes, with experience in testing frameworks across industries that directly relate to banking or financial services being preferred. Other things you should bring to the table:


  • Minimum 10 years of experience in a User Acceptance Testing (UAT) or Quality Assurance leadership and people management role, with an understanding of how UAT and QA differ

  • Direct people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback

  • Demonstrated ability to manage multiple, strategic client relationships at the Executive Level as well as Supervisor level

  • Able to successfully multi-task across tactical and strategic initiatives

  • High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)

  • Honed consulting, influence, and negotiation skills to achieve desired outcomes

  • Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader

  • Experience working with a blended model of onshore and offshore resources

  • Strong JIRA experience - you know how to navigate JIRA, create issues, and have an understanding of more advanced capabilities such as creating dashboards and complex queries using JQL, and you can direct your teams in how to use them

  • A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle

  • Experience working in an Agile environment and with Agile project methodologies 

  • Hands-on experience leading the strategy and execution of both Web and Mobile testing of external customer-facing products and services.

  • Excellent attention to detail and ability to direct test strategy of multiple teams based upon analysis of business requirements, understanding of backoffice systems and view of E2E testing methodologies 

  • Passion for online & mobile technology and knowledge of industry structure, trends and influential companies

  • Written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner

  • Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

  • Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience 

Keyword: consumer%20banking


Posted: 2019-07-26 Expires: 2019-08-25

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Executive Director, Head of Digital User Acceptance Testing

JPMorgan Chase & Co.
Columbus, OH 43215

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast