1+ months

Executive Director Digital Segment Manager

New York, NY 10007
  • Job Code

Executive Director Digital Segment Manager

Req #: 190016020
Location: New York, NY, US
Job Category: Marketing/Communications
Potential Referral Amount: US Dollar (USD)
The Business and Commercial Banking (BCB) Digital team is responsible for digital (.com, mobile, API) channel management, digital product management and digital design and development for JPMorgan Chase’s Wholesale Businesses (Business Banking, Commercial Banking, Chase Merchant Services, Business and Commercial Cards).  The BCB Tribe includes Channel Managers, Product Managers, Segment Leaders, Research & Analytics, Design and Development teams.
Commercial Banking (“CB”) is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.  CB is comprised of Middle Market Banking & Specialized Industries (MMBSI), Corporate Client Banking & Specialized Industries (CCBSI), Real Estate Banking, Commercial Term Lending and Community Development Banking.
JPMorgan is seeking a highly effective and innovative Digital Segment Manager to work with the Commercial Bank Digital Segment Leader in support of the Commercial Bank Line of Business to focus on the Middle Market Banking and Commercial and Corporate Bank sub-lines of business. 
The BCB Segment Teams are the primary face-off between the Lines of Business and the Digital organization.  Key responsibilities of the BCB Segment teams includes:
  • Work closely with Commercial Bank Segment lead to understand the Line of Business’ strategy, products, services, distribution channels, competitors and customers. Understand evolving customer needs, priorities and buying behaviors to identify opportunities to develop and improve digital products, capabilities and client experience.
  • Proactively keep abreast of market trends, JPM’s digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace.  Leverage best practices and functionality from other digital functions/Tribes.
  • Partner broadly with the Line of Business to develop and evolve the digital strategy to support business and client priorities. Serve as a digital thought leader/subject matter expert to the business for both capabilities and technical feasibility. Develop a point of view around technologies, tools, competitors, potential partners.
  • Work closely with Segment lead to develop and champion short and long term Digital product and channel vision and strategy for the Line of Business. Translate the strategy into a multi-year roadmap with supporting businesses cases.
  • Work with Design and Product to consolidate and integrate product requirements from across JPM’s wholesale businesses and prioritize investments.
  • Partner with Digital Product Management and Design to translate customer and business requirements into use cases and stories to guide product design and development for programs that cut across different businesses and channels.
  • Drive ready to launch activities in partnership with the Line of Business - Marketing, Readiness, Service, Support, Legal, Risk, Compliance and Controls.
  • Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital roadmap delivery. Track and manage LOB-discretionary digital budgets.  Create transparency across LOB demand and digital capacity to ensure appropriate LOB stakeholders are involved in and aware of changes to roadmap delivery or roadmap priorities
  • Manage Line of Business specific Digital projects and programs and serve as an advocate for the Line of Business digital agenda.  Represent LOB feature / function requirements and business cases in prioritization meetings;  maximize LOB value creation from dedicated and discretionary digital capacity
  • Partner with other wholesale lines of business/segments – BB, CIB, CMS, Card-  to ensure consistency, alignment and leverage digital/technology investments. 
  • Develop and maintain appropriate controls and governance. Identify, manage and mitigate current and emerging risks.
  • Define, track and realize key digital performance metrics – client experience, on-time/on-budget delivery, quality, operational performance, business cases/financial metrics
  • Partner with Service Delivery team to track and manage digital client service/support metrics and performance.  Support management of client service issues and production issues.
  • Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel and other Digital Domain managers.)


·         Critical thinker and consultative problem solver with a strong bias towards action.  Healthy balance of intellectual curiosity, common sense, and execution rigor.  Strong commercial orientation.  Customer focused. 

·         Ability to operate in a collaborative way, within a multi disciplined team.  Ability to influence & collaborate with stakeholders with diverse points of view and build coalition

·         8+ years of experience in Digital products/channels/programs.  Proven track record of successfully moving complex bodies of work from concept to launch. 

·         Experience in Commercial Banking – Treasury Management - Middle Market Financial Services product management (payments, lending, deposits)

·         Experience in management consulting/strategy development

·         Experience working in an agile/lean software development environment.  Able to relate technical enhancements to customer use cases

·         Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment.  Strong partnership, consulting, and influence skills. 

·         Excellent written and verbal communication skills and presentation skills.  Ability to communicate complex business and technical concepts to a broad range of technical and non-technical staff.

  • Ability to prioritize projects and efforts according to business need and industry trends

·         Structured thinker, sstrong planning/project management skills (finance, budgeting, resource allocation).  Highly organized and detail oriented

Keyword: card%20services


Posted: 2019-03-25 Expires: 2019-06-01

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Executive Director Digital Segment Manager

JPMorgan Chase & Co.
New York, NY 10007

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