1+ months

Engineer/Sr Engineer, IT Situational Awareness.

American Airlines
Fort Worth, TX
  • Jobs Rated

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 15621 

Job Description

As a senior member of the Situational Awareness Engineering team, Engineer will design, build, deploy and support hardware and software to monitor the AA IT environment.


Duties and Responsibilities

  • Work with fellow team members and outside suppliers to design, build, deploy, and maintain SAE tools
  • Work with application and technology owners to bring them into the Situational Awareness environment
  • Drive performance monitoring tools related technology lifecycles, including research, designing, testing and prototyping
  • Work with project managers, engineers, administrators, and customers to deliver projects on time and within budget
  • Develop documentation for requirements, operational policies, and procedures
  • Participate in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more effective
  • Work with suppliers on product lifecycle and refresh planning
  • Develop documentation to deploy monitoring tools to the data center and application operations teams
  • Encourage an environment of sharing and teamwork among SAE teams

Job Qualifications

  • Minimum of 7-9+ years’ experience with monitoring the entire OSI stack with various tools
  • Direct hands-on experience MoogSoft AIOps would be a plus
  • Understanding concepts of N-Tier architectures
  • TOGAF or Archimate experience will be highly valued
  • Expert in scripting languages including JavaScript, Selenium, Python, and other common scripting environments
  • UNIX expertise
  • Understanding of monitoring topologies and best practices
  • Familiarity with security principles and methods
  • Good oral and written communications
  • Strong team player with end-user focus
  • Familiarity working within project management methodologies like agile and waterfall
  • Product/platform lifecycle management
  • Proactively recommend courses of action to maintain cost effectiveness and competitiveness
  • Proactively identify troublesome trends as they develop; analyze/predict trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the IT community
  • Ensure a stable enterprise wide environment and review high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Experience in evaluating and explaining problems or situations; root cause analysis
  • Experience in effectively communicating with a broad base of end users
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
  • Good judgment and analytical skills; strong follow-up and organizational skills

Additional Locations: None
Requisition ID: 15621 


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Engineer/Sr Engineer, IT Situational Awareness.

American Airlines
Fort Worth, TX

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American Airlines
Fort Worth, TX

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Software Engineer
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