1+ months

Engineer/Senior Engineer, IT Unifed Communications

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 34047 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • This job is a member of the Information Technology Team within the Information Technology Division.
  • Responsible for the technical leadership, execution, and delivery of next generation software defined infrastructure; firewall technologies, intrusion detection/prevention technologies, micro-segmentation, F5, SD-LAN, SD-WAN other data center technologies and continuous process improvements. This role will lead the corporate execution and delivery of software defined infrastructure working with internal subject matter experts and partners/vendors to deliver the solution.
What you'll do
  • Support Unified Communications projects for the enterprise’s voice and telephony needs at campus locations, airports, sales offices, and reservations worldwide.
  • Coordinate with architects to develop the strategy for defining, deploying, and maintaining voice services with regards to the Unified Communications architecture.
  • Design, engineer, and deploy a reliable and robust Unified Communications architecture and platform.
  • Prepare input to technical and architecture designs that detail the proposed UC technologies and their integration into the enterprise.
  • Support the enterprise UC vision deliverables by implementing viable technologies, ensuring compatibility with the existing environment, and acting as a technical resource for peers and managers within the UC team. 
  • Research and remain current on emerging Unified Communications technologies, products, services, protocols, and standards that are directly in line with the UC vision, business needs, and requirements.
  • Identify opportunities for automation.
  • Improve efficiency and reliability by streamlining manual processes that are redundant or repetitive.
  • Collaborate with other business units to understand how automation can improve workflow.
  • Ensure integration compatibility of new UC systems with enterprise LANs, WANs and Internet-based services and protocols.
  • Plan for management or phasing out of legacy telephony systems and other switch based technologies.
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • B.S. Computer Science, Telecom, Engineering, or related discipline
  • Technical knowledge of VoIP/IP telephony systems, PBXs, voice mail, ACD’s, interactive voice services, call management systems, and telecommunications accounting systems
  • 3 years of Telcom experience
  • 5 years of implementing Cisco CUCM

Preferred Qualifications- Education & Prior Job Experience

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • Airline Industry experience

Skills, Licenses & Certifications

  • Strong understanding of Cloud Architecture
  • Hands on knowledge of SIP, H.323 (IP), H.320 (ISDN), TCP/IP
  • Session Border Controller (SONUS, Acme Packet, Cisco, etc)
  • Telephony Traffic and Engineering (Erlangs, Trunks, Blockage, etc)
  • Technical knowledge of PSTN, VoIP, T1/PRI, MPLS, Frame Relay, ATM, ISDN and systems interconnectivity
  • SIP Architecture Integration
  • Working knowledge of legacy TDM systems
  • Experience working with the following platforms Avaya, NEC, Nortel, and Lync
  • Understanding of VoIP QoS issues and mitigation strategies (G711, G729, etc)
  • Microsoft Visio
  • DNS/ENUM and Dialing Plan
  • Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Experience with VoIP networking and technical proficiency in LAN/WAN architectures
  • Experience with current best practices in IT standards, principles, and security practices
  • Experience in working in ticket management systems such as Cherwell and VEC Portal
  • Experience with Telecom automation preferred
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Dallas/Ft Worth, TX
Requisition ID: 34047 


Posted: 2019-10-29 Expires: 2019-12-27

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Engineer/Senior Engineer, IT Unifed Communications

American Airlines
Fort Worth, TX 76102

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