5 days old

Employee Engagement, Culture & Conduct- Support Partner

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Employee Engagement, Culture & Conduct- Support Partner

Req #: 190102580
Location: Chicago, IL, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.   


The Global Employee Engagement, Culture & Conduct organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide.  The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience.  This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables.  Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.


As a Support Partner, your responsibilities will include:

  • Providing thoughtful and empathetic support to employees; actively listening and asking probing questions to accurately diagnose the issue(s)
  • Aptly triaging based on thorough intake of employee matters, minimizing handoffs
  • Consulting and guiding sensitive, complex policy inquiries to completion
  • Providing consultation to managers on performance issue management; helping them strengthen their people leadership skills working to ensure robust and equitable outcomes
  • Delivering a trusted Employee Engagement, Culture & Conduct brand known to employees and managers as a place where their voices are heard and acted on accordingly
  • Serving as a sounding board and confidante for employees during difficult interactions and business situations
  • Collaborating and effectively communicating with all stakeholders and control partners providing a first class experience
  • Employee advocacy; being a trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy
  • Demonstrating a risk and control mindset; escalating issues promptly
  • Observing highest degree of confidentiality in the handling of sensitive information received during course of responding to issues












  • 2 - 3 years Human Resources experience, preferred
  • Strong interpersonal and phone skills; at least 2 years of experience working in a team or call center environment and collaborating with multiple stakeholders
  • General knowledge of HR practices, procedures, and policies; as well as, employment and labor laws
  • Problem resolution experience with demonstrated ability to influence all employee levels
  • Ability to flex intervention style based on needs of the employee or situation
  • Identifies issues using critical thinking and demonstrates sound judgement when making recommendations; balancing employee experience and risk to the firm
  • Strong written and verbal communication skills; attention to detail
  • Disciplined and drive for results; proactively identifies and engages key stakeholders
  • Strong organizational and time management skills with the ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
  • Undergraduate degree in Business, Human Resource Management or equivalent Human Resource or Management experience

Keyword: consumer%20banking


Posted: 2019-12-03 Expires: 2020-01-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Employee Engagement, Culture & Conduct- Support Partner

JPMorgan Chase & Co.
Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast