14 days old

Employee Engagement, Culture & Conduct – Change Management & Communications Lead

JPMorgan Chase & Co.
Westerville, OH 43081
  • Job Code

Employee Engagement, Culture & Conduct – Change Management & Communications Lead

Req #: 190100946
Location: Westerville, OH, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.   



The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide.  The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience.  This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables.  Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.


We are currently seeking qualified individuals who can work with the Employee Engagement Culture and Conduct management team to identify opportunities to improve processes (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.), conduct robust analysis to quantify the opportunities identified and present findings in a clear and concise manner to senior leadership. 

Specific responsibilities include:

  • Conduct an impact analysis of the changes and identify key stakeholders/resources that are impacted by the changes
  • Establish a clear and concise change management and communications strategy that can be implemented across all major areas within the Employee Engagement, Culture & Conduct organization
  • Develop and implement tools and templates for a rigorous and consistent change management application
  • Drive adoption of new processes and technology changes and develop an effective communication and training plan to introduce the change
  • Handle the design and delivery of a comprehensive communication / messaging / branding plan through relevant HR channels such as emails, me@JPMC, enews, newsletters, and information sessions
  • Identify and execute process improvement opportunities across the function, inclusive of business case development that quantifies measurable efficiency gains
  • Define a thoughtful change exception process for the EECC organization that allows for approval, escalation and prioritization of key changes impacting the organization
  • Identify potential roadblocks/obstacles and escalate issues as needed
  • Drive and sustain risk and control efforts
  • Serve as a Change Agent and contribute to the Continuous Improvement Culture



Specific skills and experience required:

  • Strong track record managing complex projects and  leading change management efforts
  • Ability to manage multiple and shifting priorities in a dynamic work environment with flexibility
  • Excellent interpersonal skills and the ability to establish strong relationships with a wide range of stakeholders, strong collaboration, partnership and influencing skills
  • Exceptional communication skills both verbal and written, attention to detail and ability to target a wide range of audiences with credibility 
  • Possesses a sense of urgency, intellectual curiosity and resourcefulness with comfort managing well under pressure
  • Ability to directly address/identify conflict and obstacles and escalate as appropriate 
  • Strong analytical capabilities, ability to synthesize data sets and identify key themes, propose solutions (comfortable working from a top down and bottom up perspective) 
  • Strong leadership and managerial skills; providing direction, coaching and ongoing performance feedback
  • Strong process engineering & process improvement skills (e.g. Six Sigma Black Belt or other training)

Keyword: consumer%20banking


Posted: 2019-10-29 Expires: 2019-11-28

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Employee Engagement, Culture & Conduct – Change Management & Communications Lead

JPMorgan Chase & Co.
Westerville, OH 43081

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