22 days old

Employee Customer Service Senior Specialist

JPMorgan Chase & Co.
Newark, DE 19711
  • Job Code

Employee Customer Service Senior Specialist

Req #: 190106398
Location: Newark, DE, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.   

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global recruiting, training, talent and development, career management, diversity, compensation, benefits, employee relations, technology, finance and HR service delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

 As an Employee Customer Service Specialist, you will deliver a superior employee experience across various HR services. This includes but is not limited to information on Business travel tax, payroll, policies, and regulations. You will be required to adhere to established processes and guidelines in support of current and former employees as well as potential new hires. As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.

Key Responsibilities

  • Perform inbound/outbound phone activities in support of HR functions and employee inquiries
  • Give ‘white glove’ service on all employee inquiries as population being service are Executive and Managing Directors
  • Review/respond to employee requests according to established processes, policies, company guidelines and regulations
  • Complete HR related transactions/activities adhering to company policy and guidelines
  • Process assigned work activities timely and accurately
  • Professionally respond to incoming online cases within 1 business day

- Minimum of three years of Customer Service experience is preferred. 

- Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST

- Must be able to work overtime and weekends as needed

  • Be customer service-oriented
  • Have the ability to multi-task in a fast paced environment and meet deadlines
  • Be able to work under pressure and handle high volumes
  • Have strong verbal and written communication skills
  • Demonstrate active listening and probing skills
  • Possess strong analytical and math skills
  • Strong interpersonal skills
  • Be able to identify and resolve issues
  • Be a self-starter
  • Possess strong organizational skills with attention to detail
  • Ability to troubleshoot effectively
  • Comfortable with and able to quickly adapt to change
  • Proficiency with MS Word, Excel and internet navigation (Taleo, Profile and/or PeopleSoft is desired)

To be considered for this role, you may be required to complete a video interview powered by Hirevue

Keyword: consumer%20banking


Posted: 2019-11-19 Expires: 2019-12-19

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Employee Customer Service Senior Specialist

JPMorgan Chase & Co.
Newark, DE 19711

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