1+ months

EeT Associate Service Consultant - 6005496407022019

Prague, OK 74864
  • Job Code
    6005496407022019
eTIME Service Center Representative
 

Thanks for clicking! Let us tell you a little more...

  • Are you a customer service superhero who can leap tall client questions in a single bound and use your laser vision to focus in on key priorities? (FYI - We only wear capes on Fridays.)
  • Are you all about the follow up and follow through that helps you and your clients achieve serious results? #winning
  • Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the "L" word and it's that serious.)

Well, then you might be just the right person we're looking for.

First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.

In this role, it's all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) It gets better: You'll be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace. #rockstar

What you'll do:

  • Serve as primary support liaison between company and client.
  • Interpret client needs through discovery and analysis.
  • Maintains all client data current and updated in the applicable CRM systems or databases
  • Develop product expertise with Enterprise eTIME and business domain expertise with Time and Labor Management concepts and solutions.
  • Execute on required process/procedure by using the available knowledge tools
  • Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management.
  • Apply independent thinking and exercises discretion when brainstorming supportable solutions and contributing to and/or leading initiatives.
  • Participate in special projects and other regional initiatives as required by management.
  • Convey client feedback to internal functional leaders to improve the client experience.
  • Utilize product expertise to formulate solutions and implement to deliver desired results generating revenue through specialized services billing and coordinate project billing.
  • Demonstrate proficiency in supporting and troubleshooting the Time and Labor Management Systems to the client's expectations and satisfaction. This includes but is not limited to data integration interfaces, data collection software and clocks.

What you need to do the job:

  • A sense of humor (Kidding...sort of) #sorrynotsorry
  • Bachelors degree OR
  • Business to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise.
  • Knowledge of trouble shooting technique to help resolve common clinet issues.
  • Ability to communicate to all levels of asociates, including Sr. Management.
  • Experience with KronosWorkforce Central or Time and Labour concepts desired.
  • Coursework towards FPC, CPP and/or PHR certification preferred.

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
  • You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.
  • You can become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

If you've made it down this far, we have to ask: What are you waiting for? Apply now!

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-07-18 Expires: 2019-08-29

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EeT Associate Service Consultant - 6005496407022019

ADP
Prague, OK 74864

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