27 days old

Director - Sales Technology (Salesforce COE & Software Engineering)

JPMorgan Chase & Co.
Mountain View, CA 94041
  • Job Code

Director - Sales Technology (Salesforce COE & Software Engineering)

Req #: 190060240_1
Location: Mountain View, CA, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Director of Sales Technology leads our Salesforce CRM practice, which provides our clients, Sales and Service solutions through strategic, integrated implementation on the Salesforce Financial Services Platform. The role requires managing both a large/complex agenda and partnering with multiple senior stakeholders across JPMorgan Chase along with overseeing the team that implements these solutions. In this unique position, within the Digital organization, the goal is to develop Sales and Service platforms for our frontline and make it easy and awesome to become a Chase customer and grow with Chase. The expectation is to connect the customer journeys in unassisted digital channel with the assisted channel in the branches. Our Director of Salesforce CRM will have the opportunity to scale an already established practice as a CoE and make a big impact. We are leveraging data and analytics to help our customers make the most of their money and enable our Bankers to best service our customers. In terms of impact, it means engaging with over 50 MM customers and a frontline of ~ 40,000 Bankers in the branches and solving for some of the top strategic priorities in a customer centric manner. The Director of Salesforce CRM is a member of the management team.


As a senior leader in Software Engineering, you will combine your years of proven expertise with a never-ending quest to create innovative technology. You’ll lead a highly inspired and inquisitive team of technologists who are already developing and deploying applications to the highest standards. With your deep knowledge of design, analytics, development, coding, testing and application programming, your team will raise their game even more, meeting your standards, as well as satisfying both business and functional requirements. Your experience in one or more technology domains will help solve complex and mission critical problems, internally and externally. As a constant learner and early adopter, you’re already embracing leading-edge technologies and methodologies; your example encourages others to follow suit. In addition to creating solutions with your in-house team, you’ll also work alongside our team of technologists from around the world who are just as dedicated as you are.


·         Lead the team by generating a vision, establishing direction, motivating members, creating an atmosphere of trust, leveraging diverse views

·         Continue to refine the governance model for managing Information Security in Public & Private Cloud

·         As the Technology leader of the CoE, provide subject matter expertise on sales and service cloud, solution design, development and testing

·         Leverage acumen to understand business problems and trends while developing and delivering core Salesforce solutions anchored in a strong understanding of the overall Salesforce ecosystem.

·         Strong engineering background with good understanding of Apex and other lightning components.

·         Require good understanding of domain driven design and microservices leveraging technologies like Kafka and Cassandra.

·         Knowledge of additional frameworks like Spring boot, Spark is a definite plus.

·         Manage a team of Salesforce Engineers and Business Analysts.

·         Manage business expectations and scope throughout the project lifecycle by consistently communicating clearly and leading stakeholder meetings as necessary

·         Continue to develop and document both processes and methodologies to help expand the CoE and help the team improve both accuracy and efficiency

·         Multi-disciplined professional with Bachelor’s degree and expertise in “change the firm” and “run the firm” disciplines

·         5+ years’ experience as a Director within the Salesforce platform, preferably with CRM focus

·         Strong understanding of the Salesforce Sales, Service and financial service platforms

·         Aptitude to lead and grow a team

·         Proven record for problem resolution and successful completion of complex projects on time

·         Excellent logical reasoning and analytical skills

·         Demonstrated professional writing/communication skills

·         Strong organization, interpersonal and management skills

·         Passionate about the digital landscape with desire for continuous learning and development

·         Team player that is able to work with diverse groups across an organization

·         Salesforce certifications and consulting experience are strongly preferred.


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


Keyword: card%20services


Posted: 2019-10-22 Expires: 2019-11-21

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Director - Sales Technology (Salesforce COE & Software Engineering)

JPMorgan Chase & Co.
Mountain View, CA 94041

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