16 days old

Digital - User Experience Design Lead, VP

JPMorgan Chase & Co.
Mountain View, CA 94041
  • Job Code

Digital - User Experience Design Lead, VP

Req #: 190080634
Location: Mountain View, CA, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

About JP Morgan Chase:


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.


About Commercial Banking:


Commercial Banking leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.


About DCE (Digital Customer Experience):

The Digital Customer Experience Organization within JP Morgan Chase is an interdisciplinary group made up of UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals. Each brings a unique set of skills and expertise which make for an incredible work environment and great products. We are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings and we are looking to hire an experienced and talented UX lead to be a part of our Business and Commercial Banking group. This includes everything from the coffee shop next door to large commercial companies and presents a very unique and interesting set of challenges for the right person.

The Position:


User Experience Design Leads manage both the experience direction of our largest projects and the career paths of other designers, making sure no talent goes to waste and the work is always the best we can produce. These are crazy-talented people who pitch original design concepts and drive the expansion of our channel and platform experiences as a part of one of the largest Financial Institutions in the world. UX Design Leads oversee multiple projects from ask through execution, and sit as a strategic partner directly with the LOB leadership and other digital stakeholders. Team leadership and motivation skills are absolutely essential for the role, in addition to impeccable presentation and engagement skills. Our UX Design Leads have a big job, and we need people who aren’t afraid to see such massive undertakings in front of them and still say, “We can do more here.” This is the leadership position of leaders, and we need someone who can represent our culture and standards to all levels and disciplines within the department, company-wide, and across the industry.

What We’d Like To See

  • 8+ years of experience in user experience design required.
  • 4+ years of running and managing your own design team.
  • Current and up-to-date knowledge of industry-related software (e.g. Adobe Creative Cloud, Sketch, InVision and other related tools)
  • Advanced knowledge of interaction design, user-centered experience design, and insights-driven design processes.

  • Proven leadership skills. We need people who are confident with everything from team building to mentoring to guiding large groups of creative talent.

  • Ability to provide feedback to improve creative processes and to keep work on budget and schedule.

  • Ability to discern individual team members’ skills and to match the right people with the proper work.

  • Ability to develop experiences that can work across channels and platforms and various levels of complexity.

  • Excellent presentation skills and communication abilities, both internal and client-facing.

  • Strong ability to prioritize work and resources across engagements based on short- and long-term need. Timelines, budgets, and availabilities change—we need someone who can roll with it.

  • Generate innovative ideas across all existing and emerging digital platforms and inspire colleagues to create world-class, pioneering experiences.

  • Generate a strong and credible experience rationale to support digital ideas to an audience of customers, executives and anyone in-between.

  • Promote continual creative improvement and actively contribute to a culture of innovation, excellence, and accountability.

  • Guide, mentor, and lead members of the creative team to maintain consistency and engagement through award-winning work.

  • Lead concept, creative development, and presentation of new business development efforts.

  • Ensure relevance and a consistent brand voice across the owned channels.

  • Implement a framework for online marketing that includes paid search and search engine optimization.

  • Lead integration with the Business Unit for acquisition, segmentation and client needs.

  • Understand and measure key digital engagement metrics and channel/experience performance via Key Experience Indicators.

Even Better If You Have:

  • A strong understanding and experience in Financial Services and Commercial Bank.
  • Deep experience working at a giant company with many moving parts and a wide array of opinions and needs.
  • Strong ability to influence and willingness to partner with multiple stakeholders.

When You Join DCE...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and experiences connect with each other. Beyond helping to design and deliver superior experiences at one of the largest financial institutions, we’re leading the thinking beyond banking and the needs of the customer that extend beyond financial services today. Of course, we will offer you great pay and benefits, but we’re about more than that. Chase is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Chase.

Keyword: consumer%20banking


Posted: 2019-09-27 Expires: 2019-10-27

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Digital - User Experience Design Lead, VP

JPMorgan Chase & Co.
Mountain View, CA 94041

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