14 days old

Digital - Sr. User Experience Researcher - Mobile, Associate

JPMorgan Chase & Co.
San Francisco, CA 94102
  • Job Code
    190059986

Digital - Sr. User Experience Researcher - Mobile, Associate

Req #: 190059986
Location: San Francisco, CA, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

 

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

The Role:

We are looking for a creative and resourceful Digital User Experience Researcher with strong design research skills. Naturally, we want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you!

 

As a Senior User Experience Researcher you will be responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of digital projects.

 

The minimal requirement is that you can demonstrate experience and expertise planning, leading, and executing user research programs.

 

The strong candidate will:

  • Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments.
  • Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research.
  • Command a keen sense of design and understand when less is more and when it’s not.
  • Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently.

Simply put, we are looking for someone with extensive research experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with mostly really cool people.


In a nutshell, we want to out-distance the competition and vastly improve any customer tool, application, or web/mobile property we touch.

Qualifications:

  • 3-5 years of user experience with multifaceted responsibilities. We prefer a mix of web and mobile experience.
  • Related experience in another field such as interactive design, information architecture, and/or market research is a plus. 
  • Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research.
  • Strong project management and negotiating skills are central to the position. 
  • Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious. 
  • Ability to communicate research results, graphically depict data, and justify methods and approaches—orally and in writing—considered a good thing (wild gesturing optional).
  • Strong moderation skills and methods for group facilitation and consensus building.
  • Ability to work independently, in a team, and with or without direction is imperative.
  • Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous

Keyword: card%20services

Categories

Posted: 2019-11-06 Expires: 2019-12-06

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Digital - Sr. User Experience Researcher - Mobile, Associate

JPMorgan Chase & Co.
San Francisco, CA 94102

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