15 days old

Digital - Mobile Content Strategist, VP

JPMorgan Chase & Co.
Palo Alto, CA 94301
  • Job Code

Digital - Mobile Content Strategist, VP

Req #: 190084294_1
Location: Palo Alto, CA, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We’re invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.


Our digital channels support more than 32 million active customers. Nine million customers interact with us daily, making Chase the most visited banking portal in the U.S. Within Consumer and Community Banking, we’re responsible for setting and executing strategies that align with business objectives and drive digital innovation, helping us to establish the best digital banking customer experience in the industry.

The person in this role will:

  • Partner with team members within and outside content to create a comprehensive, discoverable library of design, research and content patterns and best practices
  • Partner with team members to create a robust content taxonomy in the service of a fully-realized library
  • Manage/coach and oversee the work output for a team of writers to execute strategic vision for the library, including estimation and prioritization of tasks and ensuring deadlines are met
  • Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products
  • Lead conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, and contribute to larger conversations within the content team to help define ongoing vision for content as a whole
  • Create content strategies for projects and initiatives in their area of focus
  • Provide leadership to direct reports and others on the team in the area of content strategy, and ensure quality execution of strategy and voice & tone in their area of focus
  • Partner with content team leadership and other partners to identify areas of opportunity within their area of focus, including process improvements, training opportunities, success sharing, etc
  • Create strong relationships with partners outside content to be aware of and create solutions for any roadblocks and help promote overall success

The Digital Customer Experience’s Mobile tribe is responsible for enhancing the mobile and tablet experiences for our current and prospective Chase customers. As part of the larger content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. We’re looking for a seasoned content strategist with a proven track record of success, including:

  • Five or more years of experience delivering results in drafting UX/digital content and/or content strategy
  • At least 10 years of experience writing and editing customer-facing content for the digital space.
  • Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects
  • Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide
  • Proactive, solutions-oriented and very attentive to detail
  • Experience adhering to documented standards for copy, including writing according to Chase nuanced voice & tone
  • Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners
  • Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field
  • Management experience (preferred) overseeing other writers, editors or content strategists
  • Experience in content organization, content library creation and/or taxonomy a significant plus

Keyword: consumer%20banking


Posted: 2019-11-05 Expires: 2019-12-05

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Digital - Mobile Content Strategist, VP

JPMorgan Chase & Co.
Palo Alto, CA 94301

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