2 days old

Digital Learning Production Support Analyst

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Digital Learning Production Support Analyst

Req #: 190090574
Location: Plano, TX, US
Job Category: Human Resources
Potential Referral Amount: US Dollar (USD)

The Role

Reporting to the Business Management Director, the Production Support Analyst is responsible for the day to day operations of ‘how’ Digital Learning Solutions (DLS) produces solutions with a focus on change management, development standards, metrics & reporting, process, procedures, production breaks/issues, quality control, and vendor management.


Support the change management process to manage DLS-wide change in conjunction with internal strategic initiatives

  • Write and maintain development standards, processes, and procedures

  • Produce metrics and reporting of DLS production outputs on a regular and an as needed basis

  • Administer to DevOps production break issues related to digital assets and resolve in a timely manner to minimize learner impact

  • Perform comprehensive quality control testing of high risk digital learning assets (courses, assessments and other learning solutions) using a testing checklist to ensure assets function in the Learning Management System (LMS) as designed and work correctly in assistive technologies (JAWS and NVDA screen readers)

  • Conduct monthly and quarterly audits to confirm adherence to procedures

  • Meet with content development vendors and Learning Partners to support vendor engagement, including sharing of preferred vendors and ensuring vendors adhere to established development standards


  • Bachelor's degree in instructional design, computer science, computer engineering, or related field

  • 2+ years of experience in production support, software development or quality control

  • Knowledge of Captivate, Storyline or other learning development tools

  • Knowledge of Microsoft Excel, Visio, SharePoint, PowerPoint and Jira

  • Knowledge of software development cycle and quality assurance methodologies

  • Strong problem solving, analytical skills, due diligence and attention to details

  • Ability to effectively juggle multiple priorities/projects and enjoy work in a fast-paced environment

  • Team player and work collaboratively as well as able to work independently and manage one’s time effectively

  • Strong written and verbal communication skills

  • Discretion in working with sensitive/confidential information

  • Experience working in an agile environment a plus

  • Knowledge of accessibility standards based on W3C WCAG 2.0 as well as compliance with ADA section 508 (preferred)

  • Experience testing applications using assistive technologies, such as JAWS or NVDA (preferred)

  • Demonstrated ability to successfully give and receive feedback at all levels of the organization

Keyword: consumer%20banking


Posted: 2019-10-11 Expires: 2019-11-10

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Digital Learning Production Support Analyst

JPMorgan Chase & Co.
Plano, TX 75074

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