24 days old

Developer/Senior Developer, IT Business Intelligence

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 37855 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​This job is a member of the Information Technology Team within the Information Technology Division.
  • Responsible for sourcing, compiling and interpreting key IT operational and statistical data, analyzing metrics performance, and generating a variety of value-added Business Intelligence (BI) reports for the business and senior-level executives, including key performance indicators and critical success factors for both services and processes. This role requires a deep understanding of data structures and a strong working knowledge of BI tools, databases and SQL.
What you'll do
  • Ensures the timely and accurate generation of all ITS reporting, ensuring consistency and standardization amongst the various types of reports and databases
  • Leads reporting requirements gathering sessions with customers. Works with departmental Analytics and Reporting team SMEs to understand Business Requirements, data structures, definitions and various data sources
  • Analyzes, interprets and reports performance trends from various channels and departments, identifying areas performing outside of expected results
  • Responsible for data mining for enterprise decision support, as well to provide data support for organization's improvement initiatives
  • Leads efforts to review and recommend improvements and subsequent development of reporting enhancements, including the creation of new reporting templates and analytical reports
  • Maintains a reporting schedule and documentation of reporting procedures. Generates and maintains control documentation of reporting procedures to comply with governance audits and regulatory requirements
  • Provides mentoring and guidance to less experienced analysts on topics such as documentation, analysis, job responsibilities, organizational expectations, process execution, and industry best practices
  • Performs ad hoc duties in accordance to business needs
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of relevant comprehensive data analysis and design experience as a part of an Incident and/or Problem team
  • 3 years of experience and expertise in Tableau driven dashboard/analytics design, development and implementation


Preferred Qualifications- Education & Prior Job Experience

  • 5+ years of relevant comprehensive data analysis and design experience as a part of an Incident and/or Problem team
  • 5+ years of experience working with Alteryx


Skills, Licenses & Certifications

  • Business Intelligence development certifications.  DBA / Report Developer / Data Scientist qualifications
  • ITIL v3/2011 Foundation certification is preferred, with preference for advanced Intermediate certification in ITIL's Service Operations or Operational Support and Analysis certification
  • Experience in architecting, designing, developing BI and other analytical, reporting solutions using standard BI tools
  • Experience in creation of functional specifications and project documentation and translating functional requirements into detailed technical requirements.
  • Expertise in developing, maintaining and experience in managing/leading Tableau driven dashboards & analytics, preferably with working knowledge of Tableau
  • Experience with MS SQL Server, Tableau, Business Objects, Microsoft Reporting Services strongly preferred.
  • Extensive background in measurements of IT, services, deliverables and inputs
  • Experience working with Agile project management methodologies and tools
  • Experience in DevOps Toolchain technologies
  • Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
  • Strong knowledge of ITIL processes
  • Working knowledge of Tableau administration/architecture (preferred)
  • Working knowledge of BA/data warehouse functionality (preferred)
  • Knowledge of BA project/program management (preferred)
  • Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, Visio, Access, etc.)
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 37855 


Posted: 2020-03-12 Expires: 2020-04-11

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Developer/Senior Developer, IT Business Intelligence

American Airlines
Fort Worth, TX 76102

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