28 days old

Designer/Senior Designer, User Experience

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 32360 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

We have a multidisciplinary UX team who drive the user experience for our customer and employee facing applications.  In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content, and information architecture.

We want to hire a thorough, empathetic, creative and experienced UX professional with a strong background in visual and interaction design, as well as hands-on experience with other UX disciplines, such as user research and information architecture.

The UX Designer will have an in-depth knowledge of UX best practices and experience with interaction design, visual design, and design systems with cross-functional responsibilities of IA and research. In this position, you’ll translate customer and business needs into actionable and strong designs that will deliver an exceptional product to our customers.

We work in a fast-paced environment, where you’ll have to keep up with rapidly evolving technologies, standards and research methods. The ideal candidate will be driven by the desire to be a user advocate, be passionate about creating products that are intuitive and enjoy the ability to use their strengths in multiple disciplines.


Specifically, you'll do the following:

  • Design the visual style, interface and interaction flow of applications and experiences
  • Develop conceptual diagrams, wireframes, visual mockups and prototypes
  • Develop and maintain detailed specifications and design patterns 
  • Collaborate across disciplines to translate business requests, usability test results and field research findings into intuitive designs
  • Create user-centered designs considering market segment analysis, customer feedback, site metrics and usability findings
  • Contribute to brand experience, visual communication and business initiatives
  • Drive the design review cycle and close on design requirements independently
  • Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
  • Work in an agile environment and juggle multiple meetings and projects 
  • Promote the importance of user-centered decisions and influence stakeholders – be an advocate for user experience actions 
  • Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, testing data or business requirements)
  • Some travel may be required

Required Qualifications

  • Degree in design or equivalent related field experience
  • 3+ years of experience as a user experience designer, interaction designer, product designer, or similar role
  • 3+ years of experience working closely with developers from inception through implementation, preferably in an agile environment
  • Great eye for visual design and layout
  • Passion for producing high-quality and engaging interactions
  • Strong skills in modern design and prototyping tools (Sketch, InVision, Axure, Zeplin, Flinto, Adobe CC)
  • Experience rapidly iterating designs to conduct user testing and to deliver to development teams
  • Proven ability to collaborate effectively across disciplines, product lines and roles
  • Experience designing web and mobile applications
  • Understand responsive, adaptive and accessible designs
  • Excellent communication, presentation, and interpersonal skills
  • Project management skills to set milestones and deliver on time

Preferred Qualifications

  • Experience with agile development approaches
  • Working knowledge of iOS and Android material design
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Qualifications (Continued)

Sound like a good fit? Please include an online portfolio demonstrating strong experience in creating user-centered interfaces with your cover letter and resume.

Additional Locations: None
Requisition ID: 32360 


Posted: 2019-08-24 Expires: 2019-09-23

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Designer/Senior Designer, User Experience

American Airlines
Fort Worth, TX 76102

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