20 days old

Debit Network Relationship Manager - Senior - Payment Network Office

Wilmington, DE 19801
  • Job Code

Debit Network Relationship Manager - Senior - Payment Network Office

Req #: 190068379
Location: Wilmington, DE, US
Job Category: Relationship Management/Sales
Potential Referral Amount: 0 US Dollar (USD)

Payments is a rapidly evolving, high profile space and JP Morgan Chase (NYSE: JPM), as one of the industry’s largest and most important players, has an enormous opportunity to shape its future. The Payments Networks Office is at the nexus of these exciting developments by redefining our relationships with our Network partners.

As a Debit Relationship Manager, you will lead and manage the firm’s relationship with 9 debit networks and the associated gateways, as well as serve as the Payment Network relationship manager with Visa for the Retail Line of Business. In this role, you will interface with multiple management levels and relationship contacts within the PIN Debit/ EBT Network and the Visa Debit team, along with Chase Merchant Services and Retail senior management, development, marketing, sales and account managers to ensure that Chase goals are being met and that all business and technical requirements are addressed efficiently and effectively.

Responsibilities include, but are not limited to:

- Managing relationship with numerous Debit Networks: Accel, AFFN, CU24, Interlink, Jeanie, NYCE, Shazam, Star, and ATH

- Managing relationship with debit-associated gateways: WorldPay, First Data and Fiserv

- Managing the Chase Issuing Retail relationship with Visa:

- Ensuring that the strategic and operational needs of the Retail business (Debit and ATM, Digital Account Opening) are

clearly articulated to Visa

- Effectively advocate on behalf of Chase to Visa to achieve Chase Retail goals and objectives

- Take the lead on resolving operational matters, waivers and IT engagement and issue management when necessary

- Contract matters, such as Statements of Work for new initiatives

- Partnering with Debit Product Management to aid in defining our debit product roadmap and market strategy

- Overseeing rules interpretation relative to the Debit/EBT Networks and Visa Debit and ensuring that issues are

satisfactorily resolved

- Project support and coordination with Debit Networks (Pinless eComm, Pinless POS, Cost-based Routing)

- Acting as SME for E-WIC program, Debit and EBT

- Coordinating testing with Debit Networks

- Supporting relevant audits (NYCE Sponsor and Processor Assessments)

- Representing Chase at Debit industry forums

- Communicating Debit news and relevant insights across the organization as appropriate

- Proactively identifying ways to improve processes and procedures


- Bachelor’s Degree required.

- 5+ years in the Consumer Payments industry; Debit experience particularly helpful

- Evidence of leadership, initiative, accountability, productivity and teamwork required

- Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment

- Relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions

- Strong oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations

- Strong strategic and analytic thinking skills combined with an attention to detail

Keyword: card%20services


Posted: 2019-08-05 Expires: 2019-09-04

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Debit Network Relationship Manager - Senior - Payment Network Office

JPMorgan Chase & Co.
Wilmington, DE 19801

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