1+ months

Data Analyst III - 175545

San Dimas, CA 91773
  • Job Code

ADP is hiring a Senior Net Promoter Data Analyst. In this position you will be responsible for analysis and reporting of Net Promoter System and other voice of the client data that drives decision making for the Compliance Solutions division. Leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs. The NPS Data Analyst is responsible for Analysis/ Consulting, Configuration/ Integration, Validation/ Support and Project Planning for all aspects of the NPS process with a focus on predictive Analytics, Reporting and Survey Administration.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.



Analytics/ Consulting/Communicating

  • Viewed as a credible, value-added partner across the business providing meaningful analytic conclusions and recommending innovative solutions.
  • Conducts NPS and voice of the client reporting and analysis.
  • Provides professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects.
  • Work with Business Unit champions and Subject Matter Experts (SMEs) to define requirement related to reporting, analytics, trending and communications.
  • Create business requirements based on detailed analysis of Business Unit needs.
  • Coordinates and consults with Corporate IT for customization work.
  • Develops ad hoc inquiries to assist in reporting, categorization and analysis.
  • Provides demos and training for champions and SMEs, including documentation as required for reporting, analysis, trending and communication.

Configuration/ Integration

  • Works and counsels with business units on system and service configuration tools, tool adaptation and business best practice solutions.
  • Determines best methodology and oversees the accurate and timely conversion of survey data, reporting and analytics.
  • Consults on interfaces to internal and external systems.


  • Builds survey control information and oversees the pre- and post-implementation testing of tools, processes, reports and alerts.
  • Establish predictive analytics
  • Performs testing and support during UAT, works to resolve defects/ issues
  • Supports the business unit during the production release of new tools, reports, alerts and analytics.
  • Provide Tier I/II support for the tools, reports and system supporting the NPS initiative to the business units.

Project Planning

  • Participates in establishing and monitoring of Business Unit implementation schedule and report status to Project Team Members.
  • Ensures issues and risks are documented and work with team members to resolve.

Knowledge Sharing of Best Practices

  • Work collaboratively to standardize all aspects of process, analytics, reporting and survey administration with consideration for the unique needs of the individual businesses.
  • Train appropriate uses on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.
  • Performs other related duties as assigned.


  • 8 to 12 Years of Directly Related Experience
  • Net Promoter Certified Associate or equivalent knowledge of Net Promoter System methodology
  • Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in BS in Finance, Accounting, Statistics


PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • Related experience in analytics, market intelligence and analytics, financial modeling or statistical analysis
  • Excellent quantitative and analytical skills, and strong attention to detail
  • Excellent project management skills
  • Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.
  • Ability to interpret data into actionable recommendations
  • Strong Excel skills required, including data modeling and ad hoc analysis
  • Experience with Medallia and Clarabridge a plus
  • Experience building out predictive NPS model a plus
  • Ideal candidate will be passionate about making a big impact on a small, entrepreneurial team that's housed in a large organization.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-05-06 Expires: 2019-07-20

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Data Analyst III - 175545

San Dimas, CA 91773

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