1+ months

JPMorgan Chase & Co.
Dallas, TX 75201
  • Job Code

Commercial Banking Card Product Implementation Manager (Team Lead)

Job Description

Commercial Banking Card Product Implementation Manager (Team Lead)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements, Fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Commercial Banking Client On-boarding (CBCO) is responsible for driving and coordinating all aspects of the setup of commercial card and cash management services including working with key internal partners to ensure a best in class experience with our clients.
The CBCO group is seeking a team lead who will manage a team that provides project management support for the implementation of Commercial Card product for our clients. The team lead will serve as a point of escalation for the team, ensure timely resolution of client implementation issues and be responsible for the overall success of the team by coaching and mentoring.
 Core Responsibilities:
  • Ensure team operates effectively by adhering to implementation methodology and policies
  • Manage client and partner expectations and understanding
  • Exhibit ownership of on-boarding experience and client satisfaction
  • Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and retaining superior talent
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
  • Foster a culture of teamwork with partners and within the Implementation team
  • Develop, scope and execute on internal initiatives as assigned
  • Work with partners in Operations and Product Management to streamline processes
  • Utilize management reports and metrics to ensure success in meeting the team’s objectives
  • Oversee employee team adherence to policy and procedures
  • Diligent awareness of business risk and ownership of issues when they arise Manage team capacity and proactively manage expenses
  • Some Travel required (20%) to visit clients and internal partners
  • Comprehensive knowledge of Treasury Services and/or Commercial Card
  • BA/BS degree or 3-5 years of relevant experience
  • Minimum of 2 years of management experience
  • Experience in coaching or mentoring employees and proven ability to successfully manage conflict
  • Experience in risk awareness and skills to develop and ensure quality program set ups
  • Excellent verbal, written, interpersonal and organizational skills
  • Excellent verbal and written communications skills
  • Strong presentation and negotiating skills
  • Strategic thinker with strong execution skills
  • Demonstrated team building skills and ability to work in a team environment
  • Experienced in managing conflict and adapting to change
Preferred Qualifications: 
  • Prior Management or Senior Project Management experience
  • MBA
  • Knowledge of the Risk and Control Self-Assessment framework and testing
  • Ability to provide quantifiable management reporting
Req #: 200007207
Location: Dallas, TX US
Job Category: Project Management
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-28 Expires: 2020-04-29

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JPMorgan Chase & Co.
Dallas, TX 75201

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