29 days old

Customer Service Representative

Konecranes Inc
West Allis, WI 53214
  • Job Code
    115540777

Konecranes Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Location: West Allis, WI, US
Location details: N/A
Employment type: Undefined term


Country: United States (US)
Location: West Allis
, Wisconsin (US-WI)
Location details:N/A


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

POSITION TITLE: Customer Service Representative

REPORTS TO: Team Leader

PRINCIPLE RESPONSIBILITIES:

  • Participate in Customer Contact Center Team which may include after hour support.
  • Collect required data to effectively handle the customer's request.
  • Create quotes using the intranet and parts manuals as trained.
  • Assemble quotations, follow up with prospects, pursue and receive orders.
  • Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.
  • Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated.
  • Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.
  • Proactively engage customers with Konecranes' full offering of product and services.
  • Responsible for executing growth action plans to achieve Crane Pro Parts' sales targets and initiatives.
  • Manage customer complaints with a positive result.
  • Other duties as assigned by supervisor.


EDUCATION: 4 Year College Degree Required or equivalent experience. Knowledge of basic customer service and office administration principles preferred.

EXPERIENCE: Qualified candidates should have at least 5 years of inside technical sales experience.

OTHER REQUIREMENTS:

  • PC proficiency including CRM, Outlook, Microsoft Word and Excel
  • Ability to multi-task large volumes of inquires by phone, fax and email
  • Ability to multitask between multiple computer screens and programs
  • Typing skills of 50 wpm or better
  • Knowledge of SAP or equivalent business systems
  • Excellent organizational and problem-solving skills
  • Positive attitude and true willingness to help our customers
  • Good verbal and written communication skills


*KC

#monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. .

PI115540777

<br/><b>Konecranes Inc</b><br/><br/>Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category<br/><br/><b>Country: </b> United States<br/><b>Location: </b> West Allis, WI, US<br/><b>Location details: </b> N/A<br/><b>Employment type: </b> Undefined term<br/><br/><br/><em>Country: United States (US) <br> Location: West Allis</em><em>, Wisconsin (US-WI) <br> Location details:N/A </em><br><br><em>At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.</em><br><br>POSITION TITLE: Customer Service Representative<br><br>REPORTS TO: Team Leader<br><br>PRINCIPLE RESPONSIBILITIES:<br><br><ul> <li>Participate in Customer Contact Center Team which may include after hour support.</li> <li>Collect required data to effectively handle the customer's request.</li> <li>Create quotes using the intranet and parts manuals as trained.</li> <li>Assemble quotations, follow up with prospects, pursue and receive orders.</li> <li>Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.</li> <li>Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated.</li> <li>Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.</li> <li>Proactively engage customers with Konecranes' full offering of product and services.</li> <li>Responsible for executing growth action plans to achieve Crane Pro Parts' sales targets and initiatives.</li> <li>Manage customer complaints with a positive result.</li> <li>Other duties as assigned by supervisor.</li> </ul> <br><br>EDUCATION: 4 Year College Degree Required or equivalent experience. Knowledge of basic customer service and office administration principles preferred.<br><br>EXPERIENCE: Qualified candidates should have at least 5 years of inside technical sales experience.<br><br>OTHER REQUIREMENTS:<br><br><ul> <li>PC proficiency including CRM, Outlook, Microsoft Word and Excel</li> <li>Ability to multi-task large volumes of inquires by phone, fax and email</li> <li>Ability to multitask between multiple computer screens and programs</li> <li>Typing skills of 50 wpm or better</li> <li>Knowledge of SAP or equivalent business systems</li> <li>Excellent organizational and problem-solving skills</li> <li>Positive attitude and true willingness to help our customers</li> <li>Good verbal and written communication skills</li> </ul> <br><br>*KC<br><br>#monus #cbus #nxt<br><br><em>Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. .</em><br/><br/> <img src="https://analytics.click2apply.net/v/RDV1xWUErOKqTPbefPK7o"> <p>PI115540777</p>

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Posted: 2019-11-15 Expires: 2019-12-16

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Customer Service Representative

Konecranes Inc
West Allis, WI 53214

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