30 days old

Counter Sales - Bilingual Preferred

Advanced Drainage Systems
Raleigh, NC 27603
  • Job Code
    114549382

Overview

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization.



Responsibilities

The Yard Customer Service Specialist is responsible for greeting and managing all walk-in sales and customer pick-ups. Daily responsibilities include, but are not limited to: providing exceptional and friendly customer service, order management and confirmation, generating Bills-of-Lading, order entry/maintenance with the help of Customer Service Representatives (CSR's) and managing inbound/outbound freight administration. This position requires proven computer proficiency and knowledge of shipping and receiving practices. This position requires the flexibility to work 40+ hours per week and weekends as required. The Customer Service Specialist reports directly to the Yard Manager.

Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

  • Practice proper PPE compliance and maintain a safe working record and environment
  • Customer order maintenance, including CPU backorders
  • Immediately communicate unsafe conditions, acts or injuries to Inventory Service Coordinator
  • Monitor UPS and LTL orders and shipments
  • Practice proper forklift and yard vehicle operation and preventive maintenance
  • Management of CPU's and RMA's
  • Maintain yard housekeeping and organization
  • Confirmation of customer pick-up and CC orders
  • Maintain and build job skills through company training programs
  • Management and administration of all related shipping and inventory documents
  • Generate Bills of Lading for customer orders
  • Assist Yard Loaders as required
  • Build service relationships with all walk-in customers
  • Understand and practice ADS CORE VALUES

Job Skills:

This position should possess the following skills/knowledge:

  • Leadership, professionalism, organizational and communication skills
  • Knowledge of all ADS products.
  • Excellent customer service skills and phone etiquette
  • Knowledge of local shipping regulations.
  • Knowledge of inventory and supply chain management principles and techniques
  • Familiarity with AG & resale products.
  • Basic Inventory Management.
  • Ability to solve customer problems
  • Operating system procedures and reports
  • Basic mathematical skills.

Educational Requirements:

  • High School Diploma or equivalent

Preferred Experience:

  • 1-2 years experience as Yard Loader or Production Hauler
  • Previous customer service and/or warehouse experience

Physical Requirements:

  • Ability to repeatedly lift 75 pounds to a height of 6 feet
  • Ability to use hands, arms and legs to physically handle and transport finished goods
  • Position requires full range of body motion including twisting, bending, reaching, squatting and ability to mount/dismount industrial equipment and vehicles
  • Ability to perform physical labor for extended periods of time in temperature extremes

PI114549382

<br /><strong>Overview</strong><br /><br /> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #000000; font-family: Calibri; font-size: 11pt; font-weight: 400;">Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE. To enable our continued growth, we are looking to add top talent to our dynamic organization.</span></p> <br /><br /><strong>Responsibilities</strong><br /><br style="border: none; padding: 0in;" /> <p style="border: none; padding: 0in;"> </p> <table style="border-collapse: collapse;" width="879"> <tbody> <tr> <td style="width: 527.15pt; padding: 0in 5.75pt 0in 5.75pt;" width="879"> <p style="margin: 0px;"><span style="font-family: 'Arial','sans-serif';">The Yard Customer Service Specialist is responsible for greeting and managing all walk-in sales and customer pick-ups. Daily responsibilities include, but are not limited to: providing exceptional and friendly customer service, order management and confirmation, generating Bills-of-Lading, order entry/maintenance with the help of Customer Service Representatives (CSR's) and managing inbound/outbound freight administration. This position requires proven computer proficiency and knowledge of shipping and receiving practices. This position requires the flexibility to work 40+ hours per week and weekends as required. The Customer Service Specialist reports directly to the Yard Manager.</span></p> <p style="border: none;"> </p> </td> </tr> </tbody> </table> <p style="border: none; padding: 0in;"> </p> <p style="margin: 0px;"><strong><span style="font-family: 'Arial','sans-serif'; color: black;">Primary Job Responsibilities:</span></strong></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-family: 'Arial','sans-serif'; color: black;">The responsibilities of this position include, but are not limited to:</span></p> <p style="margin: 0px;"> </p> <table style="margin-left: -.05in; border-collapse: collapse;" width="890"> <tbody> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Practice proper PPE compliance and maintain a safe working record and environment</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Customer order maintenance, including CPU backorders</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Immediately communicate unsafe conditions, acts or injuries to Inventory Service Coordinator</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Monitor UPS and LTL orders and shipments</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Practice proper forklift and yard vehicle operation and preventive maintenance</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Management of CPU's and RMA's</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Maintain yard housekeeping and organization </span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Confirmation of customer pick-up and CC orders</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Maintain and build job skills through company training programs</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Management and administration of all related shipping and inventory documents</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Generate Bills of Lading for customer orders</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif';">Assist Yard Loaders as required</span></li> </ul> </td> </tr> <tr> <td style="width: 265.45pt; padding: 0in 5.75pt 0in 5.75pt;" width="442"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Build service relationships with all walk-in customers</span></li> </ul> </td> <td style="width: 268.65pt; padding: 0in 5.75pt 0in 5.75pt;" width="448"> <ul style="margin-top: 0in;"> <li style="color: black;"><span style="font-family: 'Arial','sans-serif'; color: windowtext;">Understand and practice ADS CORE VALUES</span></li> </ul> </td> </tr> </tbody> </table> <p style="border: none; padding: 0in;"> </p> <p style="border: none; padding: 0in;"><strong><span style="font-family: 'Arial','sans-serif';">Job Skills:</span></strong></p> <p style="border: none; padding: 0in;"> </p> <p style="border: none; padding: 0in;"><span style="font-family: 'Arial','sans-serif';">This position should possess the following skills/knowledge:</span></p> <p style="border: none; padding: 0in;"> </p> <table style="border-collapse: collapse;" width="885"> <tbody> <tr> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Leadership, professionalism, organizational and communication skills</span></li> </ul> </td> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Knowledge of all ADS products.</span></li> </ul> </td> </tr> <tr> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Excellent customer service skills and phone etiquette</span></li> </ul> </td> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Knowledge of local shipping regulations.</span></li> </ul> </td> </tr> <tr> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Knowledge of inventory and supply chain management principles and techniques</span></li> </ul> </td> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Familiarity with AG & resale products.</span></li> </ul> </td> </tr> <tr> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Basic Inventory Management.</span></li> </ul> </td> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Ability to solve customer problems</span></li> </ul> </td> </tr> <tr> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Operating system procedures and reports</span></li> </ul> </td> <td style="width: 265.5pt; padding: 0in 5.75pt 0in 5.75pt;" width="443"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Basic mathematical skills.</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><strong><span style="font-family: 'Arial','sans-serif';">Educational Requirements:</span></strong></p> <p style="margin: 0px;"> </p> <table style="border-collapse: collapse;" width="888"> <tbody> <tr> <td style="width: 3.7in; padding: 0in 5.75pt 0in 5.75pt;" width="444"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">High School Diploma or equivalent</span></li> </ul> </td> <td style="width: 3.7in; padding: 0in 5.75pt 0in 5.75pt;" width="444"> </td> </tr> </tbody> </table> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><strong><span style="font-family: 'Arial','sans-serif';">Preferred Experience:</span></strong></p> <p style="margin: 0px;"> </p> <table style="border-collapse: collapse;" width="888"> <tbody> <tr> <td style="width: 264.55pt; padding: 0in 5.75pt 0in 5.75pt;" width="441"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">1-2 years experience as Yard Loader or Production Hauler</span></li> </ul> </td> <td style="width: 268.05pt; padding: 0in 5.75pt 0in 5.75pt;" width="447"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Previous customer service and/or warehouse experience</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin: 0px;"> </p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><strong><span style="font-family: 'Arial','sans-serif';">Physical Requirements:</span></strong></p> <p style="margin: 0px;"> </p> <table style="border-collapse: collapse;" width="888"> <tbody> <tr> <td style="width: 264.55pt; padding: 0in 5.75pt 0in 5.75pt;" width="441"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Ability to repeatedly lift 75 pounds to a height of 6 feet</span></li> </ul> </td> <td style="width: 268.05pt; padding: 0in 5.75pt 0in 5.75pt;" width="447"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Ability to use hands, arms and legs to physically handle and transport finished goods</span></li> </ul> </td> </tr> <tr> <td style="width: 264.55pt; padding: 0in 5.75pt 0in 5.75pt;" width="441"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Position requires full range of body motion including twisting, bending, reaching, squatting and ability to mount/dismount industrial equipment and vehicles</span></li> </ul> </td> <td style="width: 268.05pt; padding: 0in 5.75pt 0in 5.75pt;" width="447"> <ul style="margin-top: 0in;"> <li><span style="font-family: 'Arial','sans-serif';">Ability to perform physical labor for extended periods of time in temperature extremes</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin: 0px;"> </p> <img src="https://analytics.click2apply.net/v/Z4PEMNsyng2jIxqmId6V1"> <p>PI114549382</p>

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Posted: 2019-10-14 Expires: 2019-11-14

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Counter Sales - Bilingual Preferred

Advanced Drainage Systems
Raleigh, NC 27603

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